Receptionist/Administration Assistant

Receptionist / Administration Assistant
Twistarz Gymnastics Academy | Capalaba, QLD

Part-Time or Full-Time Opportunity Available

Are you an experienced administrator who loves people, thrives in a busy environment, and takes pride in delivering exceptional customer service?

Twistarz Gymnastics Academy is one of the fastest-growing gymnastics clubs in the Redlands, providing programs for children and adults from infancy through to competitive gymnastics. We are seeking a friendly, organised and proactive Receptionist / Administration Assistant to become an integral part of our team.

This role is ideal for someone who enjoys building relationships with families, managing multiple priorities, and helping create a positive experience for every person who walks through our doors.

About the Role

As the first point of contact for our members and visitors, you will play a vital role in ensuring the smooth day-to-day operation of our busy gymnastics academy.

Key responsibilities include:

• Providing exceptional customer service to current and prospective members
• Managing enquiries via phone, email and in person
• Performing light chores and cleaning tasks to maintain a safe working environment
• Processing enrolments, bookings and membership administration
• Handling reception duties and maintaining a welcoming environment
• Assisting with accounts receivable and payment follow-up
• Performing data entry, filing and general administrative tasks
• Supporting management with operational and administrative projects
• Maintaining accurate records and customer information
• Assisting with events, promotions and club communications

About You

To be successful in this role, you will have:

• Previous experience in a reception, administration or customer service role
• Outstanding communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Strong computer literacy and confidence learning new systems
• The ability to multitask and prioritise in a fast-paced environment
• A professional, positive and friendly attitude
• Experience with all programs in the Microsoft 365 business suite is essential
• Experience with iClassPro, Xero, Bravo and Airtable will be highly regarded.
• Experience with accounting or bookkeeping tasks (desirable but not essential)
• Experience working in a sport, recreation, education or children's environment (highly regarded)

Availability Requirements

Applicants must be available to work:

• Monday: 9:00am – 5:00pm
• Tuesday: 9:00am – 5:00pm
• Wednesday: 10:00pm – 6:00pm
• Thursday: 10:00am – 6:00pm
• Friday: 9:00am – 5:00pm

The position may be offered on either a part-time or full-time basis depending on the experience, skills and availability of the successful applicant.

Why Join Twistarz?

• Be part of a supportive, positive and values-driven team
• Join a growing and highly respected gymnastics club
• Work in a fun, energetic and family-focused environment
• Make a genuine difference in the lives of children and families
• Opportunity to grow and develop with the organisation

If you are passionate about customer service, love being organised, and enjoy working with people, we would love to hear from you.

Apply now by sending your resume and a cover letter outlining your experience and suitability for the role.

Pay: From $54,000.00 per year

Benefits:

• Employee discount

Work Location: In person