Receptionist/Administration

Be the welcoming face of a community that cares.

At Vermont Aged Care, our vision is to be a thriving community living purposeful lives. For over 40 years, our family-run home has provided exceptional respite, permanent, and palliative care. Guided by our mission to foster connection, nurture health, and enhance wellbeing, we are seeking a positive and proactive Reception & Administration Officer to join our dedicated team.

This is a varied role that includes reception, general administration, recruitment & onboarding support and payroll assistance. You will play an important part in creating a welcoming environment while supporting the smooth day-to-day operation of our home.

What you'll do:

Reception & Customer Service

• Deliver warm, responsive, and professional customer service to residents, families, visitors, and staff
• Create an outstanding first impression of Vermont Aged Care
• Manage incoming phone calls, enquiries, and visitor reception
• Support day-to-day reception and administrative functions with accuracy and efficiency
• Maintain professional communication across all areas of the organisation

Administration Support

• Maintain resident and staff documentation, records, and filing systems
• Assist with general administrative duties and data entry
• Ensure records are accurate, current, and managed confidentially
• Support compliance and documentation requirements as needed

Recruitment & Onboarding Support

• Assist with the recruitment of personal care assistants, nursing staff, catering employees, and other team members
• Review applications and conduct initial candidate screening
• Assist to coordinate interviews, reference checks, and recruitment administration
• Assist with the onboarding and orientation of new employees
• Maintain employee records, onboarding documentation, and follow up with outstanding training requirements, as required

Payroll & Workforce Administration

• Assist with payroll administration and roster coordination
• Support workforce administration processes and employee record management
• Ensure payroll and workforce documentation is maintained accurately and confidentially

About you

We are looking for someone who is:

• Genuinely interested in and passionate about supporting older people
• Highly organised with exceptional attention to detail
• Proactive and able to manage multiple tasks and deadlines
• Confident communicating with residents, families, employees, and management
• Professional, approachable, and able to maintain strict confidentiality
• Comfortable working independently and taking ownership of tasks
• Strong with administration, documentation, and record keeping
• Confident following up outstanding information and resolving issues proactively
• Able to identify opportunities for improvement and take initiative
• Self-motivated, reliable, and committed to high standards

Experience & Qualifications

The ideal candidate will have:

• Previous experience in a Receptionist, Administration Officer, HR Assistant, or similar administrative role
• Experience with recruitment, onboarding, payroll, or workforce administration (preferred)
• Strong computer skills, including proficiency in Microsoft Office
• A qualification in Administration, Business, Human Resources, or a related field (preferred but not essential) ????

What you'll need

• Excellent written and verbal communication skills
• Strong organisational and time-management skills
• High level of accuracy and attention to detail
• Strong interpersonal skills and the ability to build positive relationships
• Current driver's licence (desirable)

Job Types: Part-time, Permanent, Temp to perm

Pay: $30.00 – $37.00 per hour

Ability to commute/relocate:

• Vermont VIC 3133: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administration: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person