Receptionist/Administration

RECEPTIONIST REQUIRED

Ultra Hair Clinic | Birmingham

Ultra Hair Clinic is looking for a warm, friendly and professional Receptionist to join our team on a part time basis, working approximately 20 hours per week.

We are seeking someone who is approachable, compassionate and confident when communicating with clients. As our clinic provides treatments of a sensitive and personal nature, it is essential that the successful candidate demonstrates understanding, discretion and empathy, ensuring every client feels welcomed, comfortable and well supported throughout their visit.

Previous reception or administrative experience would be beneficial but is not essential. Full on the job training will be provided for the right candidate.

ABOUT THE ROLE

The successful candidate will play an important role in the smooth day to day running of the clinic, helping to ensure appointments are organised efficiently and clients receive a professional, welcoming experience.

Responsibilities will include, but are not limited to:

• Welcoming clients to the clinic and assisting them with their appointments.
• Managing appointment bookings and updating booking applications and systems.
• Answering telephone calls and responding to email enquiries in a professional and timely manner.
• Handling client enquiries confidently, providing appropriate information and directing queries to the relevant team member when necessary.
• Liaising closely with the Clinic Coordinator and Consultants to ensure client needs are understood and met.
• Supporting the team with general reception and administrative duties.
• Maintaining a professional, organised and welcoming reception environment.
• Managing competing priorities, thinking on your feet and responding calmly and efficiently to changing situations.

THE IDEAL CANDIDATE

We are looking for someone who is:

• Warm, friendly and approachable, with excellent communication skills.
• Compassionate, patient and understanding of the sensitive nature of our work.
• Confident handling telephone calls, emails and client enquiries.
• Well organised, reliable and able to manage their time effectively.
• Able to work independently, use their initiative and make sensible decisions when required.
• A strong team player who communicates effectively with colleagues.
• Adaptable, quick thinking and comfortable managing multiple tasks.
• Professional and discreet, with a strong understanding of client confidentiality.
• Eager to learn, receptive to training and committed to providing excellent client care.

EXPERIENCE AND TRAINING

Previous reception, customer service or administrative experience would be an advantage, but it is not essential. We recognise that the right attitude, personality and willingness to learn are equally important.

Full on the job training will be provided to help the successful candidate develop the skills and knowledge required for the role.

POSITION DETAILS

Location: Ultra Hair Clinic, Jewellery Quarter, Birmingham

Hours: Approximately 20 hours per week

Position: Part time

If you are a friendly, organised and compassionate individual who enjoys working with people and would like to become part of a supportive team, we would love to hear from you.

Please send your CV along with a brief introduction outlining your relevant experience, availability and why you feel you would be suitable for the role.

Ultra Hair Clinic

Pay: £12.71-£13.50 per hour

Expected hours: 20.0 per week

Benefits:

• On-site parking
• Transport links

Experience:

• RECEPTIONIST: 1 year (preferred)

Work Location: In person