Receptionist/Administration

Job Description: Receptionist – Front Desk

Company: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh
Department: Front Office & Guest Relations
Experience: 1–4 Years
Employment Type: Full-time

Job Summary

Goldstone Hospitality is looking for a well-groomed, courteous, and professional Receptionist to manage the front desk and deliver an excellent first impression to guests visiting SOMARA, a premium restaurant and restro-bar.

The ideal candidate should have strong communication skills, a welcoming personality, and the ability to manage reservations, guest enquiries, seating coordination, and front-desk operations efficiently.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle table reservations, telephone calls, enquiries, and guest requests.
• Maintain reservation records and coordinate bookings with the restaurant operations team.
• Manage guest waiting lists and coordinate table allocation with the hostesses and service staff.
• Assist with VIP reservations, special occasions, and event bookings.
• Provide accurate information about the restaurant, menu, events, and facilities.
• Handle guest feedback and complaints professionally and escalate issues to management when required.
• Maintain guest databases, reservation registers, and front-desk records.
• Coordinate with the General Manager, service team, and security personnel to ensure smooth guest movement.
• Assist with customer follow-ups and reservation confirmations through phone or approved messaging channels.
• Maintain a clean, organised, and presentable reception area.
• Follow company standards for grooming, etiquette, confidentiality, and guest service.

Eligibility & Requirements

• 1–4 years of experience in reception, front office, guest relations, or hospitality.
• Experience in a premium hotel, restaurant, lounge, or restro-bar is preferred.
• Excellent verbal communication and interpersonal skills.
• Professional appearance, confident personality, and courteous behaviour.
• Basic computer skills, including email, spreadsheets, and reservation systems.
• Ability to manage multiple enquiries while remaining calm and organised.
• Good command of English and Hindi.
• Willingness to work rotational shifts, evenings, weekends, and holidays.

Key Performance Indicators (KPIs)

• Quality of guest welcome and front-desk experience.
• Accuracy of reservations and booking records.
• Timely handling of guest enquiries and calls.
• Coordination with the restaurant operations team.
• Guest satisfaction and professionalism.

How to Apply

Interested candidates may submit their updated resume along with their current salary, expected salary, and notice period.

Employer: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person