Receptionist/Administrative Assistant

Role Overview
This position supports daily field operations and customer experience for a growing Treasure Coast pest control company. You'll manage technician scheduling, dispatching, customer communications, vendor coordination, and back-office systems — working from our Vero Beach office alongside our team. You will directly impact route efficiency, customer retention, and company growth. This is an early-stage, high-responsibility role with long-term growth potential.

Responsibilities

Scheduling & Dispatching

• Build and optimize daily technician routes
• Confirm next-day schedules
• Handle rescheduling and emergency adjustments
• Ensure technicians start each day prepared and organized

Customer Service

• Answer inbound calls professionally
• Manage service confirmations and follow-ups
• Handle billing questions and invoice reminders
• Resolve customer concerns calmly and effectively

Administrative Operations

• Maintain accurate CRM records (FieldRoutes)
• Process payments and follow up on unpaid invoices
• Track recurring services and notes
• Keep systems clean and organized

Vendor & Inventory Management

• Order chemicals and supplies
• Communicate with vendors
• Track inventory needs proactively

Skills & Traits We Value

• Reliability & strong attendance
• High attention to detail
• Clear, confident phone presence
• Strong written English
• Organized and structured thinker
• Able to follow processes and improve them
• Calm under pressure
• Proactive communicator

Requirements

• 1+ year of BPO, customer service, dispatching, or scheduling experience
• Excellent verbal and written English
• Comfortable using Google Workspace (Gmail, Sheets, Docs), Slack, and CRM systems (FieldRoutes preferred)
• Must be able to work in-person at our Vero Beach or Coral Springs office
• Reliable transportation
• Available during business hours, 8 AM–5 PM EST, Monday–Friday

Compensation & Benefits

• $32,640/year salary, 40 hrs/week)
• PTO days per year
• Paid holidays
• Quarterly performance bonuses
• Growth opportunities as the company scales

Pay: $2,720.00 per month

Application Question(s):

• Please paste a link to a short (1–2 min) video recording covering your experience and why you're interested in this role (Google Drive, Loom, or YouTube unlisted link all work).

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person