Receptionist/Administrative Assistant

A Front Desk Receptionist /Administrative Assistant is responsible for providing excellent customer service to all guests in person or otherwise, maintaining daily operations in the club. He/She will maintain and promote excellence in hospitality and customer service at all times by welcoming and servicing guests in a courteous, efficient and friendly manner and providing outstanding guest service during their stay/visit.

Duties:

• Inbound/outbound phone calls

• Keep track of upcoming scheduled appointments;

• Scheduling and coordinating appointments/lessons

• Check the payments (who has to pay and how much)

• Collect the payments from customers

• Keeping track and fill out customers attendance

• coodrination of tennis leagues and childrens match plays and adults tournaments

Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls, schedule appointments, and manage patient inquiries
• Maintain patient records and files, ensuring accuracy and confidentiality
• Assist with insurance verification and billing processes
• Coordinate tasks as assigned by the office manager
• Provide administrative support such as data entry, filing, and document preparation
• Collaborate with other team members to ensure smooth office operations

Requirements:

• Previous experience working as front desk receiptionist is preferred
• Strong customer service skills with the ability to handle patient inquiries and concerns effectively
• Proficient in using office software such as Microsoft Office Suite (Word, Excel, Outlook)
• Excellent organizational skills with attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong communication skills, both verbal and written

Job Type: Full-time

Pay: $20.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person