Receptionist/Administrative Assistant

Position Summary

The Receptionist/Administrative Assistant serves as the first point of contact for residents, families, visitors, and prospective residents. This position manages front-desk operations, provides administrative support to community leadership, facilitates communication, and helps create a welcoming and professional environment.

Essential Duties and Responsibilities

· Greet residents, families, visitors, and prospective residents in a friendly and professional manner.

· Answer and direct telephone calls, take accurate messages, and respond to routine inquiries.

· Maintain a clean, organized, and welcoming reception and lobby area.

· Monitor visitor entry and maintain required visitor/sign-in records.

· Assist residents and families with questions and direct requests or concerns to the appropriate department.

· Receive, sort, and distribute resident mail and deliveries according to community procedures.

· Provide administrative support to the Executive Director, Administrative Manager, and department leaders, including scheduling, filing, scanning, copying, and document preparation.

· Prepare and update resident information sheets, administrative charts, emergency packets, and other required records while maintaining confidentiality.

· Assist residents and staff with scheduling transportation, salon appointments, medical appointments, and other services as needed.

· Support Sales and Marketing by assisting with inquiries, collecting prospective resident information, directing leads appropriately, and assisting with community tours when requested.

· Assist with resident socials, meetings, and community events as needed.

· Maintain a Daily Front-Desk Communication and Concern Log for significant resident/family requests, concerns, maintenance needs, visitor issues, and other matters requiring follow-up. Promptly communicate urgent concerns and escalate unresolved or recurring issues to the appropriate department leader or Executive Director.

· Maintain front-office supplies and assist with general office organization.

· Follow community policies related to resident privacy, confidentiality, safety, emergency procedures, and professional conduct.

· Perform other duties as assigned by the Executive Director or Administrative Manager.

Qualifications

· High school diploma or equivalent required.

· Previous administrative, receptionist, concierge, customer service, healthcare, senior living, or hospitality experience preferred.

· Comfortable using computers, email, Microsoft Office, multi-line phones, copiers, scanners, and other standard office equipment.

· Strong communication, organization, customer-service, and time-management skills.

· Professional, dependable, friendly, and able to manage multiple priorities.

· Ability to maintain confidentiality and appropriately handle sensitive information.

· Genuine desire to work with and support older adults and their families.

Physical Requirements

Ability to sit, stand, walk, bend, reach, push, pull, and occasionally lift more than 20 pounds or move office materials and supplies. Must have sufficient visual and communication abilities to perform front-desk and administrative responsibilities.

Pay: From $17.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Senior care: 1 year (Required)

Ability to Commute:

• Troy, MI 48098 (Required)

Work Location: In person