Receptionist/Administrative Assistant

Position Summary
George J. Grove & Son is seeking a dependable, professional, and customer-focused Customer Service & Administrative Assistant to join our Lancaster showroom office. This position combines customer service, scheduling, and general administrative support and plays an important role in keeping daily office operations and customer communication running smoothly.

The ideal candidate is comfortable speaking with customers, managing changing priorities, learning multiple systems, and working collaboratively in a small office environment.

Responsibilities

• Answer inbound telephone calls and provide professional, helpful customer service.
• Follow up with customers who submit online requests for estimates and assist with scheduling appointments.
• Schedule and reschedule customer appointments, including communicating weather-related or operational changes.
• Greet and assist customers and guests visiting the showroom.
• Draft correspondence and communicate professionally with customers by phone and email.
• Assist with invoicing, data entry, filing, and maintaining organized office records.
• Support material ordering by gathering and comparing supplier quotes for pricing and accuracy.
• Assist with customer billing and other general administrative functions.
• Work collaboratively with the Service Manager, ownership, and office team to support customer and field
• schedules.
• Perform additional administrative and office duties as needed.

Qualifications

• At least 1 year of previous administrative, office, customer service, receptionist, scheduling, or related experience.
• Strong customer-service skills with a professional and confident phone presence.
• Experience with scheduling or appointment coordination.
• Ability to prioritize, multitask, stay organized, and adapt as priorities change.
• Excellent written and verbal communication skills.
• Strong attention to detail and comfort working with basic math, pricing, invoices, and data.
• Comfortable learning and working across multiple software systems and processes.
• Ability to work the required onsite schedule, including rotating Saturdays.

Work Environment

This is an onsite, customer-facing position within the George J. Grove & Son showroom office. The office currently utilizes QuickBooks, Google Calendar, Microsoft tools, and established administrative processes while continuing to modernize its technology and workflows.
Professional, business-casual attire and professional customer communication are expected.

Pay: $37,000.00 - $41,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person