Receptionist/Administrative Assistant

Part-Time Receptionist/Administrative Assistant & WellnessUrban Sage Acupuncture + Wellness

Part-Time | Hybrid | Opportunity to Grow

Urban Sage Acupuncture + Wellness is looking for a friendly, dependable, and organized Part-Time Receptionist/Administrative Assistant to join our team.

You do not need previous medical office experience to be considered. We are looking for someone with strong communication skills, attention to detail, a willingness to learn, and a genuine interest in helping people.

Position Details

Position: Receptionist/Administrative Assistant
Employment Type: Part-Time
Work Setting: Hybrid
Location: 1415 Ridgeback Rd, Suite 6 Chula Vista, CA 91910
Expected Hours: 12-15 hours/week afternoons and evenings

What You'll Do

You'll work closely with our practitioners and administrative team to create a welcoming, organized, and efficient experience for our patients.

Your responsibilities will include:

• Welcome patients and assist with check-in and check-out.
• Schedule, reschedule, and cancel acupuncture and massage appointments.
• Answer patient phone calls, texts, and emails professionally and compassionately.
• Monitor and return patient messages and voicemails.
• Help new patients learn about our services and schedule appropriate appointments.
• Collect payments and accurately record transactions in our practice management system.
• Maintain accurate and confidential patient information in our electronic health record (EHR) system.
• Follow established HIPAA, confidentiality, and patient privacy procedures.
• Communicate with patients, practitioners, administrative staff, and management.
• Assist with preparing and turning over treatment rooms between patients as needed.
• Help maintain a clean, organized, comfortable, and professional clinic environment.
• Support general administrative projects and daily clinic operations.
• Participate in regular staff check-ins and team meetings.

What We're Looking For

You may be a great fit if you:

• Communicate clearly and professionally in person, over the phone, and in writing.
• Are friendly, compassionate, and comfortable interacting with people from different backgrounds.
• Are dependable and punctual.
• Pay attention to details and take pride in accuracy.
• Can stay organized while handling multiple priorities.
• Are comfortable asking questions and learning new systems.
• Can handle confidential information professionally.
• Are comfortable using email, text messaging, and technology.
• Have basic familiarity with Google Workspace, including Docs and Sheets.
• Enjoy being part of a collaborative team.
• Take initiative and are willing to help where needed.

High school diploma or equivalent required.

Previous customer service, administrative, reception, or medical office experience is helpful, but not required.

Why Join Urban Sage Acupuncture + Wellness?

At Urban Sage Acupuncture + Wellness, we believe excellent patient care is a team effort.

We foster a welcoming and collaborative environment where practitioners and administrative staff bring their individual strengths together to support each patient's wellness journey.

Our culture is grounded in:

Compassion Integrity Respect Inclusivity Collaboration Patient-Centered Care

We want our team members to feel comfortable learning, asking questions, contributing ideas, and developing professionally.

Benefits & Perks

• Employee wellness benefits: Acupuncture, massage and red light therapy services
• Professional training and development
• Mentorship and exposure to healthcare practice operations
• Opportunity for additional hours or advancement

How to Apply

Please send:

• Your resume or CV.
• A brief cover letter telling us why you're interested in Urban Sage Acupuncture + Wellness.
• A short 2-min or less video letting us know a little about why you're interested in Urban Sage Acupuncture + Wellness and what you would bring to our team.

Previous healthcare experience is not required to apply.

Send your application to [email protected].

Qualified candidates will be contacted regarding the next step in the interview process.

We look forward to hearing from you!

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Urban Sage Acupuncture + Wellness is committed to creating a welcoming and respectful environment for our patients and team. We encourage qualified applicants from diverse backgrounds and experiences to apply.

This description is intended to describe the general nature and responsibilities of the position and is not an exhaustive list of duties. Responsibilities may evolve based on the needs of the practice.

Pay: $18.00 - $20.00 per hour

Expected hours: 12.0 – 15.0 per week

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Application Question(s):

• Which shift(s) are you available to work?

Mornings (9am-3pm)
Afternoons (1pm-7pm)
Saturdays (9am-1pm)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Chula Vista, CA 91910 (Required)

Work Location: Hybrid remote in Chula Vista, CA 91910