Receptionist/Administrative Assistant

Overview: The Administrative Assistant/Receptionist is responsible for providing excellent customer service to WCRP’s tenants and supporting the smooth functioning of WCRP’s Property Management offices. The Administrative Assistant works on-site at Property Management offices across Philadelphia

Responsibilities

· Customer service

o Distribute applications for WCRP housing and answer questions

o Answer calls, schedule appointments and direct queries to the appropriate individual, as needed

o Provide front desk coverage at Property Management offices throughout Philadelphia

o Greet clients and visitors

o Keep reception area & common rooms presentable

· Administrative support

o Help coordinate maintenance scheduling, including setting the emergency maintenance on-call schedule

o Maintain office supplies and files at each Property Management site

o Review and distribute mail

o Serve as backup to Assistant Property Managers, as needed, including visiting the Department of License & Inspections to resolve issues

Qualifications

• High School Diploma or GED
• 1-2 years of office experience
• Excellent customer service skills, over the phone and in person
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Word, Excel, and Outlook and comfort with databases
• Fluency in Spanish, preferred
• Able to travel to multiple Property Management offices throughout Philadelphia each week

Key relationships

• Reports to Assistant Property Manager
• Provides administrative support to a team of Assistant Property Managers

Compensation

The salary for this position is $14.00 to $16.00 per hour/annually, along with a competitive benefit package that includes four weeks paid vacation, 9 holidays, 8 sick days, medical, dental and vision coverage (for full-time employees and qualified dependents), 403(b) retirement fund and opportunities for professional development.

Working Conditions

This is a full-time, in-person position based in Philadelphia. Work hours are Monday to Friday, 9:00 am to 5:00 pm, along with occasional weekend and evening work. Hours can be flexed to account for evening work. Most of the work will take place seated at a desk using a computer, with occasional bending and lifting when dealing with office supplies and computers.

About the Women’s Community Revitalization Project (WCRP)

WCRP is a non-profit organization committed to social and economic equity for low-income women and families. Founded in 1986 as Philadelphia’s first and only women-led community development organization, the organization has grown to become a nationally recognized, innovative developer that has built more than 350 affordable rental homes and established the Community Justice Land Trust to protect the long-term affordability of homes. WCRP manages its own properties and provides supportive services to tenants and communities throughout Philadelphia. The organization also leads community organizing campaigns aimed at shaping public policy outcomes, to date winning more than $100 million for affordable housing in Philadelphia.

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person