Receptionist/Administrative Assistant

The Receptionist at Dixie Pipe Sales is responsible for a variety of administrative and clerical duties focused on supporting daily office operations and client interactions. Key responsibilities include greeting visitors and callers, directing phone calls to appropriate personnel, managing and distributing mail and assisting with lead distribution and data collection related to marketing resources. Additional tasks include performing general clerical duties and maintaining a welcoming and organized front desk. A customer-focused attitude and good presentation skills are also important, as this role serves as a key point of contact for visitors and callers. The role integrates administrative, customer service and operational support functions, ensuring smooth workflow and a positive company image.

Responsibilities

· Greeting visitors and answering or referring inquiries both in person and by phone

· Directing phone calls to the appropriate individuals within the company

· Managing mail distribution, including sorting, logging and secure handling of incoming and outgoing correspondence and packages

· Lead distribution and data collection from marketing resources to support sales and operations

· Performing general clerical duties such as filing, copying and maintaining records

· Supporting scheduling of appointments and coordinating meeting room availability onsite

· Maintaining a clean and organized reception area reflecting the company’s professional image

· Acting as a frontline customer service representative, addressing inquiries, resolving issues and escalating problems to management as needed

· Assisting with coordination related to operational functions, such as signing in visitors, contractors or delivery personnel

· Ensuring adherence to security protocols through monitoring visitor access

· Provide backup support within the department as needed to ensure smooth operations

· Work collaboratively with the rest of the team to maintain a harmonious, collaborative and productive work environment

Skills & Qualifications

· Excellent communication skills for interfacing with customers, vendors and internal teams

· Exceptional phone etiquette and basic computer proficiency (Excel, Word and Outlook)

· General knowledge of office administration and clerical skills

· Strong attention to detail, organizational skills and ability to handle multiple priorities efficiently

· Reliability, good judgment and customer service orientation

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person