Receptionist/Administrative Assistant

Job Overview

We are seeking a dedicated and organized Part-Time Hospice Administrative Assistant to join our compassionate healthcare team. In this vital role, you will provide essential administrative support to ensure smooth daily operations within our hospice services. Your proactive approach and attention to detail will help facilitate effective communication, manage schedules, and maintain accurate records, all while delivering exceptional customer service to patients, families, and healthcare providers. This position offers a meaningful opportunity to contribute to end-of-life care with empathy and professionalism.

Schedule and Growth Opportunity

This position will begin part-time, Monday through Friday, during normal business hours, with specific daily hours to be established.

The goal is to transition this position to full-time employment as quickly, depending on agency growth, business needs, and the employee's performance and availability. Candidates should be interested in a long-term opportunity and willing to increase their hours as the position develops.

Responsibilities

• Manage appointment scheduling for hospice care providers, patients, and family consultations, ensuring efficient use of time and resources
• Handle incoming calls with professionalism, providing information and directing inquiries appropriately
• Maintain and update electronic health records (EHR) with accurate patient information, notes, and documentation in compliance with privacy regulations
• Assist with insurance third-party billing processes, including verifying coverage, submitting claims, and following up on reimbursements
• Support internal communication by coordinating between clinical staff, management, and external partners to streamline workflows
• Perform data entry tasks related to patient demographics, service logs, and billing information with precision and attention to detail
• Provide excellent customer service by addressing patient and family inquiries promptly and compassionately

Qualifications

• Previous administrative experience within healthcare settings is highly preferred
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation and communication purposes
• Knowledge of managed care processes and health insurance terminology to assist with billing and reimbursement procedures
• Strong schedule management skills to coordinate appointments efficiently
• Familiarity with electronic health records (EHR) management systems for accurate data entry and record keeping
• Excellent written and verbal communication skills for client interaction and internal correspondence
• Ability to handle phone communication professionally while maintaining a calm demeanor in sensitive situations
• Experience with insurance third-party billing processes and revenue cycle management is advantageous
• Demonstrated ability to prioritize tasks effectively in a fast-paced environment

Join us in making a difference by supporting compassionate end-of-life care through organized administration. We value your dedication to excellence in healthcare support roles that truly impact lives.

Work Location: In person