Receptionist/Administrator

About the role

We are seeking a dedicated, outgoing and experienced Receptionist/Administrator to join the Bell Block Medicalteam. This is a full-time position that plays a crucial role in creating a welcoming and efficient environment for our patients and staff. As the first point of contact for our healthcare facility, you will be instrumental in ensuring smooth day-to-day operations and contributing to the positive experience of everyone who walks through our doors. This is more than a reception role with the opportunity to get involved with some of the background administrative tasks.

What you'll be doing

• Greeting and welcoming patients and visitors with professionalism and courtesy
• Managing patient check-ins and check-outs, ensuring accurate registration and documentation
• Scheduling and confirming appointments, maintaining the appointment diary efficiently
• Answering telephone enquiries and directing calls to appropriate staff members
• Processing payments and handling financial transactions including allocation of payments from bank statements
• Maintaining patient confidentiality and adhering to all data protection regulations
• Managing correspondence, including post and email communications
• Assisting the 2IC Administration manager with claiming tasks
• Providing administrative support to medical and management staff as required

What we're looking for

• Proven experience as a receptionist or administrator, ideally within a healthcare or medical setting
• Excellent communication skills, both written and verbal, with the ability to interact professionally with patients, staff and external contacts
• Strong organisational and time management abilities, with the capacity to manage multiple priorities
• Proficiency with computer systems and office software including email, word processing and spreadsheet applications
• Knowledge of medical appointment scheduling systems or willingness to learn quickly (Indici is preferred)
• A compassionate, patient focused approach to working with people, particularly in healthcare environments
• High attention to detail and accuracy in record-keeping and data entry
• A commitment to maintaining patient confidentiality and understanding of health information privacy requirements
• Professional presentation and a positive, upbeat, and friendly demeanor
• Flexibility and adaptability to support changing workplace needs

What we offer

Bell Block Medical is a rapidly growing practice with a small, friendly team dedicated to supporting both our patients and colleagues. We offer competitive remuneration for this full-time position, along with opportunities for ongoing training and development. You'll be part of a collaborative team culture where your contribution is valued and supported. We are committed to creating an inclusive and welcoming workplace and encourage applications from people of all backgrounds.

About us

Carefirst Group is a leading healthcare provider with four medical practices caring for over 26,000 patients. We are dedicated to delivering high-quality, patient-centred medical services to the New Plymouth and Central Taranaki community. Our mission is to provide accessible, compassionate healthcare that makes a positive impact on the health and wellbeing of the people we serve. We pride ourselves on maintaining a professional, welcoming environment where patients receive excellent care and our staff are valued and supported. At Carefirst, we believe that every team member plays a vital role in achieving our vision of excellent healthcare.

Learn more about us at: www.carefirst.co.nz

Apply now

If you are a motivated and professional individual with strong administrative skills and a commitment to delivering outstanding patient care, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you are interested in this role at Bell Block Medical. Please note: Applications will be reviewed as they are received, and this advert may close early once a suitable candidate has been identified. We therefore encourage interested candidates to apply as soon as possible.

You must have the right to live and work in New Zealand to be considered for this role.