Receptionist/Administrator

Skilled Receptionist required for our office in Truganina VIC 3029

Why join us ?

• Competitive salary based on skills and experience
• Friendly, supportive and multicultural team environment
• Training and development in the education and migration industry
• Opportunities for career growth within the company

Primary duties and responsibilities:

• Answer and direct phone calls, emails and website enquiries promptly
• Book, reschedule and confirm appointments with education counsellors and Registered Migration Agents
• Manage the office calendar and daily appointment schedule
• Handle quick enquiries about study pathways, visa services and consultation booking, referring detailed questions to the relevant counsellor or agent
• Collect, scan and organise client documents (passports, transcripts, English test results, visa forms) accurately and confidentially
• Create and update client records in the CRM/database
• Follow up with clients on missing documents, upcoming appointments and application updates
• Maintain a clean, welcoming reception and waiting area
• Handle incoming and outgoing mail, couriers and deliveries
• Process payments, issue receipts and assist with basic invoicing
• Support the team with admin tasks such as data entry, filing, photocopying and ordering office supplies
• Keep client information strictly private and confidential
• Provide friendly, patient service to clients from diverse cultural backgrounds

Minimum requirements

• Bachelor degree (AQF equivalent) in any field
• At least 1 year of experience in a customer-facing role
• Excellent verbal and written English communication skills
• Friendly, professional and well-presented manner
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning a CRM or booking system
• Comfortable communicating with clients from diverse cultural backgrounds
• VIC Residents preferred
• Driving Licence preferred
• Languages known: English, Hindia and Punjabi

Pay: $55,000.00 – $60,000.00 per year

Work Location: In person