Receptionist/Administrator

Position Overview

We are looking for a warm, organised, and proactive Dental Receptionist to be the face of our practice. The ideal candidate should have excellent communication skills, a patient-first attitude, and the ability to manage the day-to-day administrative and coordination responsibilities of a busy dental clinic.

Key ResponsibilitiesPatient Coordination

• Welcome patients and ensure a pleasant experience from arrival to departure.
• Schedule, confirm, and manage patient appointments efficiently.
• Coordinate follow-up appointments and treatment schedules.
• Handle patient queries over phone, WhatsApp, email, and in person.
• Explain appointment timings, pre-operative and post-operative instructions as directed by the clinical team.
• Maintain effective communication with patients regarding treatment plans, recalls, and pending appointments.
• Ensure smooth patient flow within the clinic.

Clinical & Laboratory Coordination

• Coordinate with dental laboratories for crowns, veneers, aligners, dentures, implant components, and other laboratory work.
• Track laboratory cases to ensure timely delivery.
• Communicate case deadlines and special instructions between the dentist and laboratory technicians.
• Verify receipt and dispatch of laboratory work.

Administrative Responsibilities

• Register new patients and maintain accurate patient records.
• Maintain appointment calendars for doctors.
• Manage patient documentation and consent forms.
• Prepare invoices, receive payments, and issue receipts.
• Maintain confidentiality of patient records at all times.
• Assist in maintaining clinic reports and daily administrative records.

Communication & Customer Service

• Answer incoming phone calls professionally.
• Respond promptly to enquiries through phone, WhatsApp, email, and social media.
• Build positive relationships with patients and ensure a high standard of customer service.
• Handle patient concerns courteously and escalate issues appropriately when required.

Inventory & Vendor Coordination

• Coordinate with suppliers regarding routine office requirements.
• Assist in maintaining adequate stock of stationery and front-office supplies.
• Coordinate deliveries and vendor visits.

General Responsibilities

• Ensure the reception area remains neat, organised, and welcoming.
• Assist doctors and clinical staff with administrative support whenever required.
• Maintain professionalism, punctuality, and a positive attitude.
• Work collaboratively with the entire clinic team to provide an exceptional patient experience.

Desired Skills & Qualifications

• Graduate preferred.
• Previous experience in a dental clinic or healthcare setting is preferred but not mandatory.
• Excellent verbal and written communication skills in English and local language(s).
• Strong organisational and multitasking abilities.
• Good computer skills (Microsoft Office, email, WhatsApp, and practice management software).
• Ability to work calmly under pressure and prioritise tasks effectively.
• Pleasant personality with a patient-centric approach.
• High attention to detail and strong follow-up skills.

What We’re Looking For

The ideal candidate is someone who:

• Is friendly, empathetic, and professional.
• Enjoys interacting with people.
• Is highly organised and dependable.
• Has excellent follow-up and coordination skills.
• Can independently manage multiple responsibilities.
• Takes ownership of patient satisfaction and clinic efficiency.
• Maintains strict confidentiality and professionalism.

Pay: ₹12,000.00 - ₹16,000.00 per month

Work Location: In person