Receptionist/Administrator

Working hours will be between the core hours of 8:00am – 6:30pm Monday-Friday The College Health Ltd is a dynamic and forward-thinking practice in Essex and Grays. We are the Lead Practice for the Primary Care Network. We are a supportive and caring employer, and our Senior Management Team have an open door policy which allows staff the freedom to share their views and opinions of how we operate, ask questions in relation to their own employment and terms and conditions, or to express concerns or obtain clarity on various topics.

We are creative with our approach to Primary Care and have an amazing group of staff who share our passion and commitment to do the best for our patients.

Responsibilities

• Welcome patients and visitors in a professional and approachable manner
• Handle a high volume of inbound and outbound telephone calls as part of the practice call hub, providing an efficient, patient-focused service at all times.
• Use effective telephone triage and signposting skills to ensure patients are directed to the most appropriate clinician, service, or healthcare professional.
• Manage patient appointments, including booking, amending and cancelling appointments efficiently
• Support patients with urgent requests, ensuring they are directed to the appropriate care service
• Handle calls, emails and general patient enquiries as part of the call hub
• Accurately record requests such as home visits and assess urgency following protocols
• Process incoming correspondence, including hospital letters and test results
• Arrange interpreter services where required
• Handle payments for private services and issue receipts
• Support general reception duties, including post handling, deliveries and maintaining tidy work areas
• Assist clinical staff with administrative tasks and act as a chaperone when required

Skills

• Strong communication skills (both verbal and written)
• Excellent telephone communication skills, including active listening, empathy, and the ability to gather accurate information from patients.
• Excellent customer service and patient engagement skills
• Ability to prioritise tasks and manage a busy workload effectively
• Good problem-solving skills and ability to use initiative
• High level of accuracy and attention to detail
• IT literacy, including use of appointment systems and electronic patient records
• Ability to remain calm and professional in fast-paced or challenging situations
• Time management and organisational skills
• Ability to handle confidential information sensitively and appropriately

What We’re Looking For

• Friendly, approachable and professional manner
• Ability to work independently and as part of a team
• A caring, patient-centred attitude
• A confident and professional telephone manner, with the ability to build rapport quickly and communicate effectively with patients from diverse backgrounds.
• Confidence in dealing with a wide range of patients and situations
• Strong sense of responsibility and reliability

This role offers a rewarding opportunity for individuals committed to improving patient outcomes through effective coordination and support. This role will be integral in fostering positive healthcare experiences while gaining valuable professional experience in the healthcare sector.

Pay: From £12.71 per hour

Benefits:

• On-site parking

Work Location: In person