Receptionist/Administrator

Job Summary:

Maxxlife Immigration Services Inc. is seeking a friendly, organized, and professional Receptionist to manage front-desk activities, communicate with clients, and provide administrative support to the immigration team. The employee will also assist students with general inquiries, appointment scheduling, document collection, and follow-ups regarding their immigration-related services.

Key Duties and Responsibilities:

• Greet clients and visitors professionally and direct them to the appropriate staff member.
• Answer incoming phone calls, respond to general inquiries, and transfer calls to the appropriate department.
• Schedule client consultations and appointments and maintain the office calendar.
• Assist students with general inquiries regarding study permits, study permit extensions, work permits, and other immigration services.
• Collect, receive, organize, and scan documents provided by students and other clients.
• Follow up with students and clients regarding missing documents, forms, appointments, and pending information.
• Maintain and update client records, electronic files, and office databases while ensuring confidentiality.
• Prepare, print, photocopy, scan, and file documents as required.
• Send emails to clients regarding appointments, document requests, and general administrative matters.
• Assist students in completing administrative checklists and organizing the documents required for their applications under the supervision of the authorized immigration professional.
• Maintain appointment records and inform the relevant staff of scheduled consultations and client visits.
• Receive and sort incoming mail, courier deliveries, and office correspondence.
• Maintain the reception area and ensure that office supplies are available.
• Assist with data entry, filing, record maintenance, and other routine administrative tasks.
• Provide general administrative support to immigration consultants and other office staff as required.

Skills and Qualifications:

• Strong communication and customer service skills.
• Good organizational and time-management abilities.
• Basic computer skills, including email, Microsoft Word, and electronic filing systems.
• Ability to handle confidential client information responsibly.
• Professional telephone etiquette and a polite, welcoming attitude.
• Ability to manage multiple tasks and work effectively in a team.

Work Environment:

The employee will work in an immigration consulting office and interact with students, clients, immigration consultants, and administrative staff. The position involves front-desk reception, client communication, document management, and general office administration.

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Pay: $18.00-$20.00 per hour

Benefits:

• On-site parking

Work Location: In person