Receptionist/Administrator

To provide a professional and welcoming reception service while delivering effective administrative support across the organisation. The Receptionist & Administrator will act as the first point of contact for visitors, clients and stakeholders and will assist management and HR with a range of administrative duties to ensure the smooth running of daily operations.

Key ResponsibilitiesReception Duties

• Serve as the first point of contact for visitors, clients and telephone enquiries.
• Greet visitors professionally and ensure they are directed appropriately.
• Manage incoming and outgoing calls, taking messages and forwarding enquiries as required.
• Receive, sort and distribute incoming post and deliveries.
• Maintain reception and meeting areas to ensure a professional appearance.
• Book meeting rooms and coordinate refreshments where required.
• Manage visitor sign-in procedures and issue visitor passes where applicable.

Administrative Duties

• Provide administrative support to management and wider teams.
• Maintain accurate electronic and paper filing systems.
• Prepare letters, reports, meeting minutes and other documents as required.
• Data entry and maintenance of organisational databases and records.
• Monitor office supplies and arrange orders as required.
• Assist with diary management and meeting scheduling.
• Support the preparation of reports, presentations and organisational correspondence.
• Ensure records are maintained in accordance with company policies and procedures.

HR Administration Support

• Support HR processes including recruitment administration.
• Assist with arranging interviews and communicating with candidates.
• Maintain employee records and personnel files in line with GDPR requirements.
• Support the onboarding process for new employees, including preparation of induction documentation.
• Assist with monitoring training records, absence records and compliance documentation.
• Prepare HR-related correspondence and documentation as directed.
• Support management with workforce administration and record keeping.

General Duties

• Maintain confidentiality at all times.
• Support continuous improvement in administrative processes.
• Comply with organisational policies, procedures and health and safety requirements.
• Undertake other reasonable duties as required by management.

Person SpecificationEssential Skills and Experience

• Previous experience in a receptionist, administrative or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office applications including Word, Excel, Outlook and Teams.
• Ability to manage multiple tasks and work to deadlines.
• Professional and friendly approach when dealing with internal and external stakeholders.
• Ability to handle confidential information sensitively and appropriately.

Desirable Skills and Experience

• Previous experience supporting HR administration.
• Experience using HR or CRM systems.
• Knowledge of GDPR and data protection requirements.
• Experience working in a busy office environment.

Personal Attributes

• Professional and reliable.
• Positive and proactive attitude.
• Excellent customer service skills.
• Flexible and adaptable.
• Strong team player with the ability to work independently.
• High level of discretion and confidentiality.

Benefits:

• Company pension

Work Location: In person