Receptionist/Administrator

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Administrator to work within in our busy medical practice based at our Heanor Practice.

1 x 23 hours Receptionist

The successful candidate should have:
GCSE in Maths & English grade C or above.

Basic IT skills.

Experience of working with the public, preferably in a reception environment.

Understand basic office procedures with some knowledge of SystmOne.

Ensuring reception is manned at all times

Maintaining and monitoring the Practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,

All reception administration is processed in a timely manner

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information.

Filing and retrieving paperwork.

Processing repeat prescriptions in accordance with Practice guidelines.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.

Clearing and re-stock consulting rooms as required.

Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.

Monitoring of stationery and other supplies.

Dealing with clinical waste (including removal to designated area

Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.