Receptionist/Administrator

Job Overview

Permanent, Term-Time 39 Weeks Per Year + 5 NPD (Monday, Wednesday, Thursday, Friday 8.00am – 4.00pm, Tuesday 8.00am – 4.30pm)
We are looking for a friendly, proactive, and highly organised Receptionist/Administrator to join our team at Coggeshall Road. As the first point of contact for visitors and callers, you will play a key role in creating a warm, professional, and supportive environment for our young people, families, and professionals.

In this varied role, you will oversee the smooth running of the front office, handling calls, emails, and in-person enquiries with efficiency and care. You’ll also provide wider administrative support, including managing post and deliveries, coordinating appointments, supporting internal communications, and assisting with first aid provision (training provided).

Key Responsibilities

• Setting up new student profiles on a management information system and ensuring all records are kept up to date
• Preparing new student files and distributing welcome packs to parents
• Managing and ordering office, cleaning, and kitchen supplies, with regular stock audits
• Organising Teams meetings, events, and diary schedules, and taking/distributing minutes
• Maintaining the management information system
• Overseeing gate access and student drop-offs at the start and end of each session
• Signing in visitors in line with safeguarding procedures
• Welcoming students and fostering a positive start to their session
• Sending out weekly team meeting agendas

This is a fantastic opportunity for someone who enjoys working in a fast-paced, people-focused environment and is keen to be part of a collaborative and caring team.

We are looking for someone who:

• Preferably has experience working with an education environment and an understanding of Special Educational Needs.
• Is confident using IT and general office systems.
• Can communicate clearly and professionally with a range of stakeholders.
• Is calm under pressure and able to prioritise tasks effectively.
• Thrives in a team environment and is genuinely passionate about supporting students with additional needs.

Essential

• GCSEs at Grade 4 or above (or equivalent), including Maths and English.
• A valid UK driving licence.
• Strong verbal and written communication skills with the ability to tailor communication for different audiences.

Desirable

• Knowledge of first aid (training available if required).

Why Join Us?
At Coggeshall Road Therapeutic Provision, you will be part of a supportive and collaborative team dedicated to making a difference in the lives of young people. You’ll benefit from:

• Opportunities for ongoing professional development and training.
• A nurturing and inclusive work environment where your skills and ideas are valued.

Safeguarding Commitment
Coggeshall Road Therapeutic Provision is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to undergo an Enhanced Disclosure via the DBS. We are an equal opportunities employer, welcoming applications from all individuals regardless of race, gender, disability, or belief.

Join us and make a meaningful impact in the lives of young people!

Job Types: Full-time, Permanent

Pay: £24,008.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Do you have experience of working with young people with Special Educational Needs?

Education:

• GCSE or equivalent (required)

Experience:

• Teaching: 2 years (preferred)

Work Location: In person