Receptionist/Administrator/Sales

Job Overview

We are looking for a mature, friendly, professional, 'fitness, customer-service and sales-minded enthusiast' to greet and welcome our members at our front service desk.

* This role requires a minimum of 2 years Reception experience (fitness industry preferred) and some Sales experience.

If you love people and fitness, have a dynamic personality with excellent communication skills and work ethic, than this role may be for you! Wynn Fitness advocates a healthy work-life balance, offers a free fitness membership, ongoing training and support.

Basic Job function and scope of responsibilities:

• Responsible for creating great first impressions and building rapport with all visitors and members of the Wynn Fitness community while engaged in creating a warm, professional, fun atmosphere, resulting in the consistent delivery of excellent service to our members
• Efficiently perform administrative tasks and procedures, while following company protocols.
• Act as sales support and member liaison, while focused on meeting individual club and overall company objectives.
• Support our sales team in following our sales process at the front desk, as required.
• Support and participate in club-driven initiatives, company programs, and community projects.
• Use Microsoft Office and Google Workspace for email, documents, spreadsheets, and calendars.
• Previous customer service experience, fitness industry and sales experience is preferred.
• Strong customer service skills and a professional, friendly manner.
• Proficiency with computers and common office software; strong computer skills are essential.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks.

Key Functional Skills & Personal Attributes:

• Reliability and punctuality are vital.
• Has a strong work ethic, is honest, flexible, confident and accountable.
• Has excellent written, oral and communication skills.
• Shows integrity in taking responsibility where necessary, making appropriate decisions, and requesting support when needed.
• Manages stress effectively and consistently uses good judgment and professionalism in handling member issues or demands, and making practical solution-based choices.
• Has strong organizational ability, effectively handling the stress of a busy environment while balancing multiple tasks, achieving set goals and providing excellent service.
• Consistently uses good judgment, remaining professional, polite and calm, while managing member demands.
• Possesses a positive, enthusiastic and outgoing personality.
• Has basic computer skills including typing/keyboarding and ability to use a variety of software applications such as Microsoft Office.
• Shifts will include opening the Club. Candidate will be a keyholder
• Sales Support will be required, experience in a Sales role would be an asset.

Requirements

Pay: $18.00-$20.00 per hour

Expected hours: 10.0 – 25.0 per week

Experience:

• Customer service: 2 years (required)
• Sales: 1 year (preferred)

Work Location: In person