Receptionist/Care Navigator

The closing date is 23rd Sep 2026

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Job summary

We are looking to recruit a Receptionist/Care Navigator for our busy GP Surgery in Southampton.

You will be working as part of a busy team where you will be the first point of contact for all enquiries. You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record), and working with the workflow and back office teams.

The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.

This is a 6 months fixed term post. We have full time (37.5 hours per week) and part time (18 hours per week) contracts available. The work will involve working in our call centre and on reception at one of our four sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.45 a.m. start and late shifts with a 6.30 p.m. finish. There is also the opportunity to work on a Saturday on a rota basis.

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Main duties, tasks & skills required

Please be advised that you will be working across multiple locations including Royal South Hants Hospital, Adelaide Health Centre, Portswood Surgery and Homeless Healthcare GP Surgery.

To work as part of a team to provide a comprehensive and professional administrative support to Solent GP Surgery.

Providing a reception service including covering out of hours on a rota basis as required.

Answering all incoming telephone calls, booking appointments, dealing with enquiries, and taking messages for staff or providing information to callers as appropriate.

Ensuring all new patients complete relevant paperwork, details are inputted onto TPP Systm1 computer database correctly, and that correct procedures are followed regarding patient notes. Deducting patients as appropriate, printing out summaries and photocopying paper notes.

Filing and retrieving records as required.

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About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

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Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

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Person specification

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Qualifications

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Essential

Good general education - evidence of literacy and numeracy, e.g. GCSE's in Maths/English.

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Desirable

Working knowledge of Emis Web

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact:
Karolina Lis-Laskowska

[email protected]

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Pay scheme

Agenda for Change

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Band

Band 2

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Salary

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£25272.00 Yearly

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Contract

Fixed Term

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Duration

6 Month(s)

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Working pattern

Part-Time, Full-Time, Flexible Working

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Reference number

348-CSS-12080

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Job locations

Royal South Hants Hospital

Graham Road

Southampton

Hampshire

SO14 0YG

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Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

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Portswood Surgery

7 Belmont Road

Southampton

Hampshire

SO17 2GD

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Homeless Health Care

30 Cranbury Avenue

Southampton

Hampshire

SO14 0LT

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Attachments

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Job Description

Care Navigator (Receptionist) JDPS.pdf – 292KB Opens in a new window

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Additional document 1

EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window

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