Receptionist/Duty Manager - FULL TIME

Front Office Superstar Wanted!

Holiday Inn Nottingham Castle Marina is on the lookout for a passionate, friendly and outgoing Receptionist to join our fantastic team.

Are you someone who loves meeting new people, thrives in a busy environment and genuinely enjoys making someone’s day? Do you have a knack for keeping calm when things get a little hectic and always have a smile ready?

If you’re nodding along, we want to hear from you.

We’re looking for someone who isn’t afraid to go the extra mile, takes pride in delivering brilliant service and loves creating memorable guest experiences — from the moment they arrive to the moment they check out.

What we're looking for

You’ll need previous Reception experience and good working knowledge of Opera Cloud PMS (or an equivalent system).

This is a fast-paced department, so you’ll need to be:

• Quick-thinking and confident
• Friendly, approachable and outgoing
• A real team player
• Organised and able to juggle multiple tasks
• Comfortable using computers and hotel systems
• Passionate about delivering great customer service

The important bit...

This is a FULL-TIME role only.

Flexibility is essential as our Reception team operates Monday–Sunday, with shifts allocated on a rota basis:

• 7am – 3.30pm
• 1pm – 9.30pm
• 2.30pm – 11pm

What will you be doing?

No two days are quite the same. You’ll be helping to keep our Front Office running smoothly by:

• Checking guests in and out and preparing group arrivals
• Providing fantastic customer service in person, over the phone and via email
• Handling reservations and keeping bookings up to date
• Processing card payments
• Supporting our guests and helping make their stay a great one
• Maintaining cleanliness and following relevant safety procedures

Ready to join us?

If you’re energetic, people-focused and ready to bring your personality to the front desk, we’d love to meet you.

Come and be part of the team at Holiday Inn Nottingham Castle Marina — where a warm welcome starts with you.

Think you’re the perfect fit? Apply now.

Job Type: Full-time

Pay: From £12.71 per hour

Work Location: In person