Receptionist/Front Desk

ABOUT OUR PRACTICE

Bregman Psychiatry, LLC is an outpatient psychiatric office committed to providing compassionate, high-quality, and confidential care to our community. We pride ourselves on a supportive, patient-first environment where every team member plays an essential role in helping individuals feel safe, respected, and supported from the moment they contact our office.

POSITION SUMMARY

We are seeking a warm, reliable, professional, and organized Front Desk Receptionist to serve as the welcoming face and voice of our psychiatric practice. The Front Desk Receptionist will handle incoming phone calls, schedule and reschedule appointments, coordinate provider schedules, and assist patients through intake and check-in processes while maintaining strict HIPAA confidentiality. Because we work with vulnerable populations—including individuals experiencing stress, anxiety, or acute distress—a calm, empathetic, and professional demeanor is vital.

KEY RESPONSIBILITIES

Patient Greeting & Intake: Warmly welcome patients and visitors in person or via telephone; guide new patients through digital or paper intake paperwork.

Appointment Scheduling: Manage multi-provider calendars, schedule initial evaluations and follow-ups, reschedule appointments, as needed and track daily no-shows or cancellations.

Phone & Communication Management: Answer multi-line phone systems promptly, screen inquiries, take detailed messages, and route calls to appropriate staff.

Insurance & Financial Processing: Collect patient co-pays, deductibles, or out-of-pocket balances upon check-in, and issue receipts.

EHR & Record Maintenance: Update patient demographics and insurance data accurately in our Electronic Health Record (EHR) system.

Qualifications & Skills

• Education: High school diploma or GED required; vocational or associate-level training in a healthcare field is a plus.
• Experience: Minimum of 1 year of experience as a medical receptionist or front desk coordinator—preferably within a behavioral health, or psychiatric setting.
• Technical Skills: Proficiency with computers, office equipment (copiers, multi-line phones), and Electronic Health Record (EHR) or medical scheduling software.
• Soft Skills: Exceptional interpersonal, active listening, and communication skills; patience and empathy when interacting with diverse or sensitive patient populations.
• Compliance: Deep understanding of HIPAA privacy regulations and patient confidentiality.
• Language (Preferred): Bilingual (Fluent in English and Spanish)

ONLY SERIOUS INQUIRIES PLEASE

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Are you Bilingual English and Spanish?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person