Receptionist/Front Desk Coordinator

Brief Description Locke Solutions, a 2024 Best Places to Work winner and Aggie 100 honoree, is a premier provider of custom precast concrete solutions. Led by a two-time Ernst & Young Entrepreneur of the Year finalist, we're Houston's #1 Fastest Growing Company, expanding from one to three locations in two years with plans to reach $100M by 2027 and $500M in the next 10 years.

Our mission—'To make our customers' lives easier and our employees' lives better'—drives everything we do through our core values: Responsiveness, Team Player, Taking Ownership, Get It Done Attitude, and Problem Solvers. We're a family-oriented company where high-performers thrive in our collaborative, high-energy environment.

ROLE SUMMARY/PURPOSE: The Receptionist role is the first point of contact for Locke Solutions, delivering a warm, professional welcome to every employee, vendor, and visitor. Based at the front reception desk, you will manage incoming calls, greet guests, coordinate mail and shipping, and help maintain a clean, organized, and welcoming office environment. This role reports directly to the Head of Talent and partners closely with the Senior Office Administrator on daily office coverage, making it an excellent foundation for a career in office administration.

Job Responsibilities

• Serve as the first point of contact at the reception desk, greeting employees, vendors, and visitors professionally and warmly.
• Answer, screen, and direct incoming phone calls to the appropriate person or department.
• Manage incoming and outgoing mail, packages, and shipping (USPS, FedEx, UPS, courier coordination).
• Maintain the lobby, common areas, and reception space in a clean, organized, and welcoming condition.
• Keep the kitchen and break room stocked and tidy, and coordinate coffee/snack orders.
• Monitor office supply levels and restock per established par levels; flag reorder needs to the Senior Office Administrator.
• Manage conference room and shared calendar bookings; set up rooms and coordinate catering pickup/setup as directed.
• Issue visitor badges and maintain the visitor log in accordance with office security procedures.
• Support new-hire onboarding logistics, including desk setup, badges, and welcome materials.
• Perform first-line troubleshooting on office equipment (printers, copiers) and coordinate repair requests with vendors.
• Process incoming invoices and receipts for office purchases and route them for approval.
• Scan, file, and organize physical and digital documents as needed.
• Maintain office directories, seating charts, and contact lists.
• Escalate facilities issues, vendor concerns, or unusual visitor situations to the Senior Office Administrator promptly.

Key Results / Success Measures

• Guests, vendors, and callers consistently experience a professional, welcoming first impression of Locke Solutions.
• Mail, shipping, and office purchase paperwork are processed accurately and on time.
• The reception area, break room, and common spaces are consistently clean and presentable.
• Office supplies and equipment are maintained without shortages or disruption.
• New hires have a smooth, well-prepared first day thanks to reception support.
• The Senior Office Administrator is kept informed of facilities or visitor issues in a timely manner.

Qualifications

• 1+ years of experience in a receptionist, front-desk, customer service, or administrative role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills, with a warm, professional phone and in-person presence.
• Strong organizational skills, reliability, and punctuality.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual (Preferred).

Why Join Locke Solutions? Apply today and take the next step in your career as a Receptionist at Locke Solutions. You’ll be the welcoming face of our company, shaping every employee’s, vendor’s, and visitor’s first impression while building a foundation for growth in office administration. Join a company that values innovation, collaboration, and employee growth—and be part of something extraordinary.