RECEPTIONIST/GUEST EXPERIENCE

ABOUT TAYMOUTH MARINA

Set against the stunning backdrop of Loch Tay, Taymouth Marina offers a unique working environment where adventure, wellness and hospitality come together.
As we continue our exciting next chapter of growth and expansion, we’re always looking for enthusiastic, collaborative and hard-working individuals to join our team.
From water sports and wellness to hospitality and guest experiences, no two days are ever the same.

If you love people, thrive in a fast-paced environment and enjoy working somewhere a little different, we’d love to hear from you.

WORKING AT TAYMOUTH MARINA

We’re devoted to ensuring our people not just feel like employees, but as partners in our success. In this way, we strive to support our people to reach their potential, both professionally and personally, and want to invest in their careers with us. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, some return season after season whilst others have a part-time schedule to fit around their personal commitments.

ABOUT THE ROLE

· Supervise accurate and efficient Reception operations including check in/out and make reservations

· Support Team Members in handling Guest requests and enquiries to ensure a positive outcome

· Ensure the Management Team and Head Receptionist are fully aware of any relevant feedback from Guests and/or other departments

· Ensure a consistent and high level of customer service

· Where appropriate, upsell and promote resort services and facilities

· Monitor the appearance, standards and performance of the Front Office Team with an emphasis on customer service

· Able to work a variety of shifts including weekends.

ABOUT YOU

· Previous experience in a customer-focused industry

· Flexible with your working hours

· Working 4 days out of 7 shift times are 8am - 6pm

· Positive attitude and good communication skills

· Committed to delivering a high level of customer service

· Ability to work under pressure

· Flexibility to work weekend and evening shifts

· Ability to work on your own or as part of a team

· Good level of IT proficiency

Experience:

× Customer service: 1 year (preferred)

× Administrative : 1 year (preferred)

Benefits

· Company pension

· Paid breaks

· Staff Meals

· Employee discount

· Free on-site parking

· Referral programme

Pay: £13.45 per hour

Expected hours: 40.0 per week

Work Location: In person