Receptionist/Office Assistant

Key Responsibilities

BILINGUAL MEDICAL RECEPTIONIST

Department: Front Office / Patient Services
Location: [Patchogue, NY]

We are seeking a professional, compassionate, and organized Bilingual Medical Receptionist to join our healthcare team. The ideal candidate will provide exceptional patient service while efficiently managing front-desk and administrative responsibilities in a busy medical setting.

Key Responsibilities

• Greet patients and visitors warmly and professionally.
• Check patients in and out, verify demographic and insurance information, and collect copayments when applicable.
• Schedule, reschedule, and confirm patient appointments.
• Answer phones, respond to patient inquiries, and route calls appropriately.
• Communicate clearly with patients in both English and Spanish.
• Maintain accurate and confidential patient records in accordance with HIPAA and organizational policies.
• Coordinate with clinical staff, providers, pharmacies, and other departments as needed.
• Process referrals, forms, medical records requests, and other front-office documentation.
• Assist with general administrative tasks to support smooth daily clinic operations.
• Maintains other areas of the facility as directed (Example: restrooms, waste cans, kitchen, etc.) includes cleaning and sanitizing as necessary
• NOTE: YOU WILL BE TRAINED TO TRIAGE PATIENTS AS WELL.

Required Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office, healthcare, customer service, or reception setting preferred.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information professionally.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Familiarity with electronic health records (EHR) systems is preferred.

Language Proficiency Requirements

• Fluent English required.
• Fluency in Spanish is absolutely required, including the ability to communicate effectively with patients both verbally and in writing.
• Ability to explain routine administrative and appointment-related information clearly in both languages.
• Medical terminology proficiency in both languages is strongly preferred.
• Bilingual (Spanish/English) required TRANSLATION IS REQUIRED.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Paid time off

Work Location: In person