Receptionist/Office Assistant

Role Description
MAD Insurance is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist/Administrative Assistant.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

Client Support: Greet customers warmly in person and over the phone. Handle policy inquiries, billing issues, and claims processing to ensure clients feel supported.

Policy Management: Assist clients with updates, issue insurance cards, and ensure all policy documentation is current.

Office Coverage: Work in-office managing walk-ins, inbound calls, and support for the staff. Office hours are 9:00am - 5:00pm, Monday - Friday.

Office Organization: Manage administrative tasks like scheduling, filing and maintaining customer records organized, and overseeing office supplies.

Qualifications

• Someone bilingual, fluent in both English and Spanish.
• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Aurora, CO 80011 (Required)

Ability to Relocate:

• Aurora, CO 80011: Relocate before starting work (Required)

Work Location: In person