Receptionist/Optical Assistant

About the business and the role

We are Tauranga's longest running independent optometry practice.  We have two practices, Tauranga and Omokoroa, and this position involves time in both practices by roster. The main practice is open six days a week. Late night Thursday till 8.30pm and Saturday mornings 9am- 1pm, these days are included in the roster.  Omokoroa Eyecare is open five days a week, 10am-4pm.

We are a full scope optometry practice with three optometrists with specialty clinics in contact lenses, glaucoma and low vision.

Being an independent optometry practice we are able to provide the best products both in frame and lens technology to offer personalised visual solutions.

Job tasks and responsibilities

We require a person who has an appreciation of the role as the first point of contact to our optometry practice and that first impressions are critical to the client interaction.  A responsive facial expression, clear phone manner, great listening skills and readiness to assist are essential.

The role involves making appointments, pre-testing clients, ancillary tests, minor frame repairs and helping clients select spectacle frames.

We require flexibility with regard to working rosters to be part of a team environment.

The position offers an element of routine but with the variety of each new client interaction.

This position involves making a positive impact in someone's day.

Full time and part time options available.

Skills and experience

This position involves having exceptional and proven customer services and communication skills.

Retail sales experience is preferable.

Excellent personal presentation and reliability.

A willingness to learn, flexibility and ability to show initiative.

Accurate data entry skills.

To be able to work within and contribute positively to a team and exhibit flexibility.