Receptionist/PA

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

Purpose of this position

The Receptionist/Personal Assistant is responsible for providing a professional and efficient front-of-house service while delivering high-quality administrative and executive support to Directors and the wider business. As the first point of contact for visitors, callers and external stakeholders, the role plays an important part in creating a positive and professional impression of the company.

The role is responsible for coordinating reception activities, managing visitor arrangements, supporting Director diary management and administration, arranging travel and accommodation, coordinating meeting and training facility bookings, and providing general administrative support across the business. The postholder will be expected to manage confidential information with discretion, maintain effective working relationships with a range of internal and external stakeholders, and contribute to the smooth day-to-day operation of the organisation.

Key responsibilities

• Receive visitors by greeting, welcoming, directing and notifying the appropriate employee of their arrival.
• Answer, screen and direct incoming telephone calls and enquiries.
• Maintain a professional, organised and welcoming reception area.
• Manage bookings for training facilities, meeting rooms and visitor spaces.
• Coordinate visitor, contractor and guest arrangements in line with site requirements.
• Manage calendars, diaries, meetings and appointments for Directors and senior stakeholders.
• Arrange business travel, accommodation and itineraries.
• Provide administrative support to Board Directors, including expense administration and diary management.
• Arrange refreshments and catering for meetings, visitors and company events.
• Prepare meeting rooms and coordinate meeting logistics.
• Support the organisation of company meetings, training events and internal functions.
• Manage office supplies and stationery, ensuring adequate stock levels are maintained.
• Handle confidential and sensitive information with discretion.
• Provide general administrative support to the wider business as required.

Qualifications

No formal qualifications are required for this role, however administrative qualifications such as an NVQ (OCR) Level 3 in Business Administration or equivalent would be advantageous.

Job Function Technical Knowledge and Skills

• Familiar with Microsoft packages including Outlook, Excel, Word, PowerPoint, Teams and Sharepoint.
• Knowledge of office management systems and procedures.
• Previous knowledge of diary management, expenses and providing secretarial duties to Directors.

Personal Attributes

Professional and customer focused

Presents a professional image at all times and is committed to delivering a high standard of service to visitors, customers, suppliers and colleagues. Actively contributes to creating a welcoming and positive experience for everyone engaging with the business.

Excellent judgement and prioritisation skills

Able to assess competing demands, manage expectations appropriately and make sound decisions regarding priorities. Understands when issues need to be escalated and can balance the needs of multiple stakeholders effectively.

Discreet and trustworthy

Demonstrates a high degree of integrity and professionalism when handling confidential, sensitive or commercially sensitive information. Always maintains confidentiality and exercises appropriate discretion in all aspects of the role.

Highly organised with strong attention to detail

Able to manage multiple tasks, deadlines and changing priorities whilst maintaining a high level of accuracy. Takes a structured and organised approach to work and follows tasks through to completion.

Adaptable and proactive

Responds positively to changing priorities and unforeseen challenges. Takes ownership of issues, identifies solutions and uses initiative to ensure the smooth running of reception, administrative and executive support activities.

Pay: From £27,270.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: In person