Receptionist/Park Host

Reports to: On-Site Property Manager

Position Overview: As the first point of contact, the Park Host demonstrates skill in customer service, resident relations, property operations, and lease administration. The degree of responsibility and the number of duties will depend upon the property and the Property Manager to which the employee is assigned. Under general supervision, assists in administrative activities of on-site management. Assists in effectively implementing procedures, cost controls and policies and keeps exemplary tenant and client/owner relations.

Key Interfaces: Mobile Home/RV Residents, Guests, and Vendors

Critical features of this job are described under the headings below. They may be subject to change, at any time, due to reasonable accommodations or other reasons.

Work Environment:
o Normal exposure to weather and temperature extremes usually found in office environments and outside ambient exposures
o Maintain posted office hours
o Outside twice each shift for Daily Check
o Will work at RV office and use company golf cart as needed

Professionalism:
o Neat and clean appearance at all times and office and files kept organized
o Proper phone etiquette to be used at all times.
o Greet customers/residents with a smile; good communication skill
o Honest, hardworking, energetic, enthusiastic

Physical Effort:
o Normal physical mobility that includes movement from place to place, that includes ability to maneuver body while in place, physical strength to handle 25lb. objects associated with this job, to handle routine materials and tools

Resident Relations:
o Assist with executing RV Tenant leases and set-up of resident files
o Assist with collection and processing rents
o Adhering to all park rules and regulations -- Enforcing park rules and regulations and state and federal housing codes.
o Handling of low level resident complaints--Interacts with residents to resolve complaints and solve problems in a timely and courteous manner.

o Maintains resident files in accordance with established Company policies and procedures
o Attend seminars, classes as required to keep up with new laws, regulations
o Displays strong communication skills both verbal and written along with basic knowledge of customer service practices and goals.

General Duties:
o Making daily bank deposits
o Assist with late notices, non-payments, NSF, and other compliant letters
o Strong computer skills and familiarity with Microsoft Office suite software applications.
o An aptitude to plan and prioritize tasks, maintains accurate records, follow oral and written instructions and adapt to change within the organization and the needs of the clients.
o Ability to work with little direction maintaining confidentiality and professionalism.
o Assists with all activities related to rent collection, including: billing services, timely bank transactions, etc.

Leasing:
o Maintains a positive image of self, the property and the Company at all times in the community.
o Supports the Property Manager in following-up with tenants on lease enforcement issues.
o Performs and assists move in and move out procedures. Inspects spaces upon the departure of a tenant; arranges for maintenance to go through the space prior to turnover to a new tenant; confirms by inspection that the turnover activities were complete and satisfactory, according to Company standards.
o Performs and assists in conducting property inspections, Four Sided inspections and RV Lot inspections to ensure that the property is maintained in accordance with Company standards.

Pay: From $19.00 per hour

Expected hours: 35.0 per week

Benefits:

• Paid time off

Work Location: In person