Receptionist/Patient Services

About us

Carlisle Health is a leading Australian medical imaging group with 27 clinics across New South Wales and Queensland. Our team of more than 500 professionals including radiographers, sonographers, nuclear medicine technologists, nurses, clerical staff and 70 radiologists share a strong commitment to delivering high-quality, patient-centered care through innovation, collaboration and clinical excellence.

About the role

We are seeking an energetic and dedicated Receptionist/Patient Services to join our friendly and professional team at Dr Glenn & Partners, part of the Carlisle Health Group. The position is a full-time position, with parking available onsite.

We are located inside Wollongong Private Hospital.

The successful candidate must be able to take part in a rotating roster from 8:00am-4:00pm or 10:00am - 6:00pm.

Specific responsibilities will include, but are not limited to:

• Be the first point of contact for patients, providing a welcoming and professional experience.
• Schedule and confirm appointments for multiple imaging modalities.
• Register patients accurately and verify referral and billing details.
• Processing Medicare billing, payments, and performing end-of-day banking.
• Maintain accurate patient records and complete data entry tasks.
• Maintain patient confidentiality in accordance with Privacy Legislation and Carlisle Health policy.
• Communicate clearly and professionally with patients, referrers, and internal teams.
• Handling multiple priorities in a fast-paced healthcare environment.

Background and experience

• A caring and compassionate nature with a patient first focus.
• Previous experience in medical or radiology reception is highly desirable.
• The ability to work well under pressure in a busy environment.
• Passion for the healthcare industry with the interest for long-term growth.
• Highly personable with the ability to build and maintain rapport.
• Strong attention to detail and a patient centered approach.
• Excellent communication and interpersonal skills for effective collaboration.

Why join Carlisle Health?

You’re not just starting a new role, you’re joining a supportive team that values your contribution, offers great benefits, and is committed to your professional development and future with us.

• Competitive remuneration.

• Career growth and development opportunities – long term growth is front of mind for our people.

• Benefits platform – provides everyday savings for employees, including discounts at hundreds of retailers and thousands of locations (groceries, fuel, health and more).

• Fitness Passport – access top fitness centres & pools across Australia at a subsidised rate.

• Confidential health and wellbeing support through our Employee Assistance Program available to all employees and their families.

Our commitment to Diversity, Equity and Inclusion

At Carlisle Health, we believe everyone deserves the chance to thrive. We’re proud to be an equal opportunity employer and are committed to building a welcoming and inclusive workplace. We value diverse skills, experiences, and perspectives, and we encourage people of all ages, ethnicity, socio-cultural background, disability, sexual orientation or gender identity to apply.

Next steps

If you’re ready to take the next step in your career and join a team that values quality, collaboration and care, we’d love to hear from you.

Please click the ‘Apply Now’ button to submit your application.

If you would like further details, please email our friendly Human Resources team via

[email protected]

Please note only people with the right to work in Australia will be considered.

Whilst we always endeavour to respond to every application, depending on the number of applicants, we may only be able to contact applicants who qualify for the shortlist, and we appreciate your understanding.