Receptionist/Reservationist

At Copthorne Hotel Greymouth, we combine genuine hospitality with a workplace where people thrive.

As part of Millennium Hotels and Resorts, we live by our values — Genuinely Care, Truly Connected, Go Further, and Energy On — creating an environment where both our guests and our team feel valued.

About the Role
As part of our Front Office team, you’ll be the first impression and lasting memory for our guests. From seamless check-ins to thoughtful service throughout their stay, you’ll play a key role in delivering exceptional experiences.

This is a hands-on, fast-paced role where no two days are the same. You’ll manage reservations, promote hotel facilities, and identify opportunities to enhance each guest’s stay.

Shifts:
AM: 7:00am – 3:30pm
PM: 3:00pm – 11:30pm
(Rotating roster including weekends and public holidays)

Key Responsibilities

• Welcome guests and manage check-ins and check-outs efficiently
• Handle reservations, phone calls, and enquiries with professionalism
• Perform cashiering duties, including billing and daily balancing
• Promote hotel facilities, dining options, and local attractions
• Resolve guest queries and concerns with confidence and care

What We’re Looking For

• A genuine people-person who enjoys customer interaction
• Previous hotel front office experience (preferred)
• Experience with Opera Cloud (advantageous, not essential)
• Strong communication and multitasking skills
• Ability to prioritise and juggle competing tasks in a busy environment
• A professional, calm approach — even under pressure
• Flexibility to work a rotating roster, including weekends and public holidays

Why Join Us?

• Real opportunities for career growth and development
• Discounted accommodation and F&B across our global network
• Meals on duty + uniform provided
• A supportive, team-focused culture where you’ll feel valued

If you’re passionate about creating outstanding guest experiences and ready to grow your hospitality career, we’d love to hear from you.