Receptionist/Reservationist

Overview

Receptionist / Reservations Coordinator

Part-Time | 15–20 Hours Per Week

We are looking for a professional, confident and highly organised Receptionist / Reservations Coordinator to join our team at a prestigious high-end fine dining establishment.

This is an excellent opportunity for someone with a background in hospitality, reservations, guest relations or customer service who understands the importance of delivering a polished and exceptional guest experience from the very first point of contact.

The Role:

The successful candidate will be responsible for managing our reservations function over the phone, and acting as an important first point of contact for our guests.

You will be expected to communicate confidently and professionally with guests, ensuring that all reservations are handled accurately and that our policies and requirements are clearly explained.

The role will involve approximately 15–20 hours per week, with the majority of hours preferably worked on site. We are, however, happy to offer some flexibility with remote working where appropriate.

Key Responsibilities:

Managing the restaurant’s reservation telephone line and responding to guest enquiries professionally.

Taking and processing reservations and ensuring all guest information is recorded accurately.*

Adding and amending reservations using the restaurant’s reservation management platform.

Communicating the restaurant’s dining concept, minimum spend requirements and applicable policies clearly to guests.

Explaining and processing deposit requirements, cancellation policies and other booking terms.

Managing amendments, cancellations, special requests and general reservation enquiries.

Liaising with the restaurant’s front-of-house team to ensure relevant guest information is communicated effectively.

Maintaining accurate and up-to-date reservation records.*

Providing a consistently warm, professional and attentive level of customer service.

Handling guest queries and concerns with discretion and professionalism.

Ensuring the reservation process reflects the standards and reputation of a high-end fine dining establishment.

Assisting with VIP, special occasion and high-value guest reservations where required.

Working closely with management to ensure the reservation diary is managed efficiently and in accordance with restaurant policies.

The Ideal CandidateWe are looking for someone who is:

Professional, polished and well presented.

Confident and articulate when speaking with guests.

Naturally warm, welcoming and personable.

Highly organised with excellent attention to detail.

Comfortable managing a busy reservation line and multiple enquiries.

Experienced in hospitality, restaurants, hotels, reservations or luxury customer service.

Confident using computer systems and willing to learn new reservation software.

Able to communicate restaurant policies and financial requirements clearly and confidently. Discreet and trustworthy when dealing with high-profile and VIP guests.

Calm under pressure and able to prioritise effectively.

Reliable, punctual and able to work independently.* Passionate about delivering an exceptional guest experience.

ExperiencePrevious experience within hospitality, fine dining, luxury hotels, restaurant reservations or a similar guest-facing environment would be highly advantageous.

Experience using a restaurant reservation platform is preferred, although full training will be provided on our specific reservation system and internal procedures.

Working ArrangementHours: 15–20 hours per week

Location: Primarily on site, with some remote working available

Training: Full training provided on the restaurant’s reservation platform, booking procedures and policies.

This is a fantastic opportunity for an experienced hospitality professional who enjoys working with guests and wants to be part of a high-end, professional and guest-focused restaurant environment.

To apply: Please submit your CV and a brief introduction outlining your relevant experience and availability.

Yours Sincerely

Pay: £15,000.00-£20,000.00 per year

Work Location: Hybrid remote in Beckenham BR3 1ED