Receptionist/Retail Assistant

Receptionist/Retail Assistant – World Gym Bibra Lake

Drive retail sales. Know your products. Deliver great member experiences. Build your career with World Gym.

About World Gym Australia

World Gym Australia is one of the country’s most recognised and rapidly growing fitness brands, with a growing national network of clubs and new locations continuing to open across Australia.

Our clubs are more than just gyms. They are communities built around training, great member experiences and an energetic fitness culture. We are committed to developing our people, building high-performing teams and creating genuine opportunities for career progression within the World Gym network.

The Opportunity

World Gym Bibra Lake is looking for an energetic, sales-focused and customer-driven Receptionist/Retail Assistant to join our team.

This is a hands-on role combining retail sales, member service, Barbell Café and day-to-day club operations. You’ll be a key point of contact for members while taking ownership of the Pro Shop experience, helping members find the right products and contributing directly to the club’s retail performance.

This role has retail sales targets and KPIs, so we’re looking for someone who enjoys selling, is confident talking to customers and is motivated by achieving results.

A strong interest in fitness, training, supplements and sports nutrition is important, as you’ll be expected to build your product knowledge and confidently assist members with their purchases.

What You’ll Do

Drive Pro Shop Sales

• Work towards and achieve retail sales targets and KPIs

• Proactively engage with members and identify opportunities to recommend relevant products

• Develop strong knowledge of supplements, sports nutrition, apparel, lifting accessories and other Pro Shop products

• Confidently educate members on products and help them make informed purchasing decisions

• Build strong relationships with members and encourage repeat business

• Process sales accurately through the POS system

• Maintain a professional, engaging and high-performing retail environment

Member Service & Reception

• Welcome members and visitors and create a positive first impression

• Provide friendly, professional service and respond to member enquiries

• Answer phone calls and assist with general reception enquiries

• Support the smooth day-to-day operation of the front desk

• Build positive relationships with members and contribute to a welcoming club environment

Barbell Café

• Prepare shakes and coffees and provide friendly, efficient service

• Assist members with café enquiries and product selections

• Maintain a clean, organised and welcoming café environment

• Support café sales and presentation standards

Stock & Retail Operations

• Complete regular stocktakes and maintain accurate stock levels

• Assist with stock ordering and replenishment

• Receive and process incoming stock

• Monitor stock presentation, rotation, availability and expiry dates

• Identify low or slow-moving stock and communicate requirements to management

• Build and maintain attractive, well-presented retail displays

• Assist with purchase orders and general retail administration

Club Presentation

• Maintain high standards of cleanliness and presentation across reception, retail, café and gym floor areas

• Assist with general club duties to ensure the facility is clean, organised and welcoming

• Take ownership of the small details that contribute to a great member experience

About You

We’re looking for someone who is:

• Passionate about fitness, training and the gym environment

• Genuinely interested in supplements, sports nutrition and fitness products, with the willingness to continually develop your product knowledge

• Sales-driven and motivated by achieving targets and KPIs

• Confident engaging with members and recommending products based on their needs

• Experienced in retail, sales, hospitality or customer service

• Confident communicating with a wide range of people and building strong relationships

• Comfortable initiating conversations and proactively selling rather than waiting for customers to approach you

• Reliable, organised and able to work effectively in a fast-paced environment

• Comfortable working independently as well as part of a team

• Available to work across a range of shifts, including 5:00am–9:30pm weekdays and 7:00am–6:00pm weekends

• Professional, energetic and willing to get involved across all areas of the club

• Interested in developing your skills and building a career within the fitness industry

• Current First Aid and CPR certification

Why Join World Gym?

Drive results. Build your fitness industry knowledge. Develop your career with World Gym.

• Build your retail career by working towards real sales targets and KPIs

• Develop specialist product knowledge across supplements, sports nutrition, apparel and training products

• Turn your passion for fitness into your career by helping members find products that support their training goals

• Develop your sales skills through face-to-face selling, product recommendations, upselling and relationship building

• Learn how a successful fitness club operates across retail, customer service, hospitality and day-to-day operations

• Work alongside experienced club leaders and develop your professional skills in a high-energy environment

• Build your career with a growing national brand, with genuine opportunities to progress within the World Gym network

• Be part of the club community, surrounded by people who share your passion for fitness and training

What We Offer

• Ongoing coaching, mentoring and professional development

• Retail and product training to build your industry knowledge

• Genuine career progression opportunities – we love to promote from within

• Supportive and energetic working environment

• Complimentary World Gym membership

• Staff discounts across our supplement and apparel range

• Opportunity to develop skills across retail, sales, hospitality and fitness operations

How to Apply

If you’re passionate about fitness, training, supplements and sales, enjoy talking to people and are motivated by achieving results, we’d love to hear from you.

Apply via SEEK with your resume and a brief overview of why you’d be a great fit for World Gym Bibra Lake.