Receptionist/Sales Assistant

Job Title:

Receptionist/Sales Assistant/ Warranty Specialist

Pay: CA$19.00-CA$21.00 per hour

Job description:

Main Purpose of the Job:

To represent Eagle Homes in a professional and competent manner while assisting & greeting customers, supporting staff with administrative duties, administering warranty, sales assisting, and completing daily tasks.

Reports to:

General Manager & Sales Manager/Process Manager

Direct Reports:

Liaison to Contractors

Duties and Responsibilities:

· Be an ambassador for Eagle Homes

· Create & maintain a welcoming experience for client

· Direct calls & handle messages promptly

· Administrate Warranty

o Direct liaison with clients, contractors & factory regarding warranty, following up with customers to ensure satisfaction.

Process & submit walk throughs, warranty cards, work orders, corresponding photos & Champion Reward points to factory

· Coordinate Contractors, permits, etc.

Opening and closing when required

· Preparing & updating client files, both paper and in our CRM

· Bookkeeping duties, Handling cash, issuing refunds; bank/permit/miscellaneous trips to town & reconciling A/P & A/R

· Maintenance of outlook, telephone lines, printers and office equipment

· Maintaining appearance and cleanliness of the bathroom, kitchen, office & show homes, & taking the initiative to clean without instruction on daily basis

· Preparation of home feature sheets, brochures & Internet ads

· Maintain and ordering office supplies

· Salt & Shovel stairs of offices and show homes during the winter months; taking out garbage and handling recycling, taking items to the recycling, going to the bank and notarys/laywers, shredding, etc.

Lead Tracking thru excel

Updating setup sheets

Maintenance of outlook, office telephones, printer & office equipment

Requesting legals for clients and reviewing them with the Sales Manager

Ensuring TV ads are running at the office

Preparing brochures & Home feature sheets

Weeding the weeds around the sales lot

Ensuring the homes are locked prior to leaving

Assisting Home Consultants with sales administration, contract preparation, and transaction coordination throughout the sales process.

Qualifications:

Being a ‘people’ person, with the ability to diffuse a heated conversation with friendly demeanor

Ability to multitask & work in fast paced environment

Ability to troubleshoot computer, telephone, printer, interac  etc. problems with minimal supervision

Familiar with posting in social media, ie. Facebook & Instagram

Competent with Excel & Word & use a number pad

Comfortable with cleaning

Enthusiasm to learn tasks & be challenged to move to new opportunities

Working Conditions:

This is an office job that requires familiarity with a multi-line telephone, printer, scanner, server, interac machine & computer.

To apply, please send your resume and cover letter to [email protected] or drop them off in person.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Pay: $19.00-$21.00 per hour

Benefits:

• Dental care

Work Location: In person