Receptionist/Sales Coordinator

Location: Kuwait
Job Type: Full-Time
Employment Type: Local Hiring – Kuwait Only
Industry: Automotive / Car Rental

Job Summary

We are looking for a professional, friendly, and customer-focused Receptionist / Sales Coordinator to join our team.

The successful candidate will be responsible for managing front-desk activities, handling customer inquiries, supporting rental sales, coordinating vehicle bookings, and providing excellent customer service. The ideal candidate should have strong communication, coordination, follow-up, and sales-support skills.

Key Responsibilities

• Welcome and professionally assist customers and visitors.
• Handle incoming telephone calls, WhatsApp inquiries, emails, and customer requests.
• Understand customer requirements and provide suitable rental options.
• Coordinate vehicle rental bookings, reservations, extensions, and related customer requests.
• Prepare quotations, rental-related documents, invoices, and other required paperwork.
• Follow up with customers regarding bookings, payments, vehicle collection, and returns.
• Coordinate with the fleet, operations, workshop, and accounts teams to ensure smooth service delivery.
• Support the sales team in generating leads and converting inquiries into rental bookings.
• Maintain accurate records of customer inquiries, bookings, sales activities, and follow-ups.
• Update customer and vehicle information in company systems/records.
• Assist customers with rental procedures, terms, documentation, and general inquiries.
• Handle customer complaints and coordinate with the relevant department for resolution.
• Maintain professional communication with customers through phone, email, WhatsApp, and other channels.
• Follow up on pending quotations, bookings, payments, and customer requirements.
• Support daily branch/front-office operations.
• Maintain a professional and organized reception area.
• Prepare daily/weekly sales and activity reports when required.
• Maintain confidentiality of customer and company information.
• Perform other duties assigned by management.

Requirements

• Bachelor's degree or Diploma in Business Administration, Marketing, Sales, Management, or a related field is preferred.
• Minimum 2 years of relevant experience in Reception, Sales Coordination, Customer Service, Front Office, or a similar position.
• Kuwait/GCC experience is preferred.
• Previous experience in car rental, automotive, fleet, travel, hospitality, or service industries will be an advantage.
• Excellent customer service and communication skills.
• Good sales and negotiation skills.
• Strong follow-up and coordination abilities.
• Good knowledge of MS Office, especially Word and Excel.
• Experience with CRM, rental management systems, or ERP systems is an advantage.
• Good English communication skills, both written and verbal.
• Arabic language is an advantage.
• Professional appearance and positive attitude.
• Ability to handle multiple customers and tasks in a fast-paced environment.
• Ability to work under pressure and meet sales/service targets.
• A valid Kuwait Driving License is an advantage.

Candidate Profile

The ideal candidate should be:

• Customer-oriented and friendly.
• Professional, confident, and presentable.
• Sales-focused with a positive attitude.
• Strong in communication and interpersonal skills.
• Organized and detail-oriented.
• Proactive with excellent follow-up skills.
• Able to build good relationships with customers.
• Comfortable handling customer inquiries and complaints.
• Able to work independently and as part of a team.
• Target-oriented and committed to achieving business objectives.

How to Apply

Interested candidates who meet the above requirements are encouraged to apply through Indeed with an updated CV.

Only candidates currently available in Kuwait will be considered.

Work Location: In person