Receptionist/Scheduler PRN

Summary

Job Description:

Receptionist/Scheduler

PRN, First Shift

BHCOR-Clinic I Corbin, KY

Our outpatient specialty clinics provide comprehensive physician services to patients across southeastern Kentucky. We serve individuals of all ages—from newborns and children to adolescents, adults, and seniors—offering care tailored to their unique needs. The patient population varies based on the availability of specialty physicians, ensuring access to expert care in areas such as cardiology, pediatrics, endocrinology, and more. These clinics are designed to deliver high-quality, specialized healthcare in a convenient outpatient setting.

Primarily responsible for greeting and interacting appropriately with patients. Providing patient redirection when necessary, obtaining necessary consent forms and other admission or daily paperwork, informing clinicians that patients are present, answering the phones, scheduling patients, making reminder phone calls to patients, and performing clerical duties as assigned. Responsible for gathering performance improvement data for assigned programs. Must be highly organized and stay calm in stressful situations.

Description:

• Schedule, reschedule, and cancel patient appointments accurately and efficiently.
• Answer phones, relay messages, and communicate patient information to appropriate staff.
• Collect copayments and obtain required insurance authorizations and referrals.
• Maintain scheduling systems, enter physician orders, and access electronic medical records.
• Coordinate scheduling changes and communicate updates with providers and departments.
• Provide clerical support while maintaining accurate records and documentation.
• Participate in required training and support departmental operations.
• Follow Baptist Health policies, safety standards, infection prevention, and emergency preparedness procedures.

Requirements:

• High School diploma or GED required.
• Minimum of two (2) years of related clerical, scheduling, customer service, or healthcare office experience required.

Benefits:

• Preventive Plan
• Retirement Plans
• Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.