Reception/Office Administrator – DENTAL SPECIALIST PRACTICE

About the role

Bay Endodontics is seeking a Reception/Office Administrator to join our specialist dental practice located in Tauranga Central Bay of Plenty. This is a full-time position offering the opportunity to be the welcoming face of our practice whilst managing our administrative operations. You will play a crucial role in ensuring our dental specialists can focus on delivering exceptional patient care by maintaining smooth practice operations and creating a positive first impression for every patient who walks through our doors.

Key responsibilities

• Greeting patients warmly and professionally at reception, ensuring a welcoming environment for all visitors
• Managing appointment scheduling and calendar systems to optimise patient flow and minimise delays
• Answering and directing telephone enquiries with professionalism and courtesy
• Processing patient payments and handling billing administration accurately and securely
• Maintaining detailed and confidential patient records in accordance with health and privacy regulations
• Co-ordinating clinical and administrative correspondence with patients and referrers
• Performing general office administration tasks including filing, data entry and document management
• Supplies ordering as required
• Supporting the clinical team with various administrative tasks to ensure efficient day-to-day operations
• Maintaining a clean, organised and professional reception area

What we're looking for

• Willingness to learn appointment scheduling systems and practice management software
• Excellent communication skills, both written and verbal, with the ability to interact professionally with patients, clinicians and external contacts
• Exceptional organisational and time-management abilities to manage multiple tasks and priorities
• High level of attention to detail with strong accuracy in data entry and record keeping
• Discretion and professionalism when handling confidential patient information
• Friendly, patient and empathetic approach to patient interactions
• Competency with computer systems and Microsoft Office applications
• Willingness to learn dental terminology and procedures quickly
• A commitment to maintaining high standards of customer service and practice efficiency
• Must have a NZ working visa without restrictions
• Willing to have Hep B vaccination, if not immune
• Must be clean, tidy and organised

What we offer

At Bay Endodontics, we believe in creating a supportive and professional working environment where our team members can thrive. We offer:

• Competitive remuneration reflective of experience and qualifications

• Full-time stable employment in a modern, well-established specialist practice

• Opportunities for professional development and training in dental administration practices

• A collaborative team environment where your contributions are valued and recognised

• Staff discounts on dental services

About us

Bay Endodontics is a specialist endodontic practice located in the heart of Tauranga Central Bay of Plenty. We are dedicated to providing excellent specialist endodontic treatment to patients throughout the region and beyond. Our team is comprised of a highly skilled endodontist and supportive staff who work collaboratively to deliver outstanding patient outcomes. We pride ourselves on maintaining a patient-centred approach, utilising modern clinical techniques and technology, and creating a welcoming environment where patients feel comfortable and cared for. Our practice values professionalism, integrity, clinical excellence and compassionate patient care.

How to apply

If you are seeking a rewarding role in a specialist endodontic practice, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and the names of two professional references to apply now to [email protected] by 17 August 2026.