Reception/Rostering Coordinator

About the role

We are looking for a reliable, organised and professional Rostering & Reception Coordinator to join our home care team. The ideal candidate will have previous administration experience in healthcare, home care provider, a hospital, medical centre, GP clinic or similar environment. This is a front-facing and busy role requiring excellent organisation, communication and computer skills. You will be responsible for reception, rostering, staff communication and general administrative support to ensure the office runs efficiently.

Key responsibilities

• Manage reception and act as the first point of contact for clients, families, workers and visitors.
• Answer and manage multiple incoming phone calls professionally and efficiently.
• Respond to enquiries and direct matters to the appropriate team member.
• Coordinate and maintain staff rosters accurately and efficiently.
• Allocate shifts to appropriate care workers based on client needs, availability and skills.
• Communicate shifts, changes and cancellations promptly with workers and clients.
• Monitor staff availability, leave, absences and roster changes.
• Ensure shifts are covered promptly and appropriately.
• Maintain accurate client and staff records and electronic databases.
• Complete monthly administrative tasks, including printing client statements and preparing and sending outgoing post/mail, shredding items, laminating and doing general office orders

About you

• Reliable, punctual, honest and trustworthy.
• Professional, friendly and approachable.
• A strong team player who works well with others.
• Flexible and willing to assist other team members when required.
• Organised, efficient and able to prioritise tasks.
• Able to work calmly and effectively under pressure.
• Confident managing multiple phone calls and competing demands.
• A clear and respectful communicator.
• Fast and accurate with typing and data entry.
• Confident using computers, Microsoft Office, Word, Excel and Outlook.