Reception/Service Associate

Company: PrimeGolf
Position: Service Associate
Department: Operations / Customer Service
Reports To: Supervisor / Operations Manager

JOB SUMMARY

The Service Associate is responsible for maintaining the cleanliness, orderliness, safety, and overall appearance of the PrimeGolf facility while providing friendly, courteous, and professional service to customers.

The Service Associate ensures that customer areas are clean, organized, safe, and ready for use. The position also assists customers with their basic needs, responds to inquiries, supports daily operations, and promptly reports any concerns or incidents to the Supervisor.

KEY RESPONSIBILITIES

1. CLEANLINESS & HOUSEKEEPING

• Maintain the cleanliness and orderliness of the entire assigned area.
• Regularly clean floors, tables, chairs, counters, golf areas, customer areas, and other designated spaces.
• Ensure that the store and customer areas are always clean, presentable, and ready for customers.
• Clean spills, dirt, and other messes immediately to prevent accidents.
• Empty and properly maintain trash bins.
• Clean and maintain assigned equipment and facilities as instructed.
• Assist in maintaining the cleanliness of restrooms and common areas when required.
• Properly store cleaning materials and supplies after use.
• Conduct regular cleanliness checks throughout the shift.
• Immediately report maintenance issues, damaged facilities, or equipment concerns to the Supervisor.

2. CUSTOMER SERVICE

• Greet and welcome customers in a friendly and professional manner.
• Provide courteous and attentive service to all customers.
• Assist customers with basic inquiries regarding PrimeGolf's facilities, services, and procedures.
• Guide customers to the appropriate area or service when necessary.
• Respond promptly and politely to customer requests.
• Assist customers with reasonable needs within the scope of the position.
• Handle customer concerns professionally and refer complicated or serious concerns to the Supervisor.
• Maintain a positive, respectful, and customer-focused attitude at all times.
• Help ensure that every customer has a pleasant and comfortable experience.

3. GOLF AREA & FACILITY ASSISTANCE

• Ensure assigned golf areas are clean, organized, and properly prepared for customers.
• Check that customer areas and equipment are properly arranged before and during operations.
• Assist customers with basic directions and facility procedures.
• Monitor the assigned area and ensure that customers follow applicable safety rules.
• Report damaged, missing, or defective equipment immediately.
• Assist in maintaining the proper arrangement of golf-related equipment and supplies.
• Ensure that the area is properly restored and organized after customer use.

4. SAFETY & SECURITY

• Maintain a clean and hazard-free working environment.
• Immediately report spills, slippery floors, damaged equipment, exposed wires, obstructions, or other safety hazards.
• Monitor assigned areas and remain alert to customer and operational safety concerns.
• Follow all PrimeGolf safety rules, procedures, and instructions.
• Immediately report accidents, injuries, incidents, or unusual situations to the Supervisor.
• Assist customers during emergencies as directed by management.
• Properly secure and protect company property and equipment.

5. DAILY OPERATIONS SUPPORT

• Assist with opening and closing preparations as assigned.
• Prepare customer areas before opening.
• Ensure assigned areas remain clean and organized throughout the shift.
• Assist in arranging chairs, tables, equipment, supplies, and other operational materials.
• Support the team during busy periods and high customer volume.
• Assist other team members with reasonable operational tasks when necessary.
• Complete all assigned duties before the end of the shift.
• Properly endorse unfinished tasks and operational concerns to the next shift or Supervisor.

6. CUSTOMER AREA MONITORING

• Regularly inspect customer areas to ensure cleanliness and proper organization.
• Politely remind customers to follow PrimeGolf rules and safety guidelines when necessary.
• Monitor the condition of facilities and customer-use areas.
• Report lost and found items to the Supervisor.
• Immediately report customer complaints, accidents, property damage, or other incidents.
• Ensure that customer areas remain comfortable, safe, and presentable.

7. PROFESSIONAL CONDUCT

• Report to work on time and follow the assigned schedule.
• Maintain proper grooming, hygiene, and uniform standards.
• Remain attentive while on duty and avoid unnecessary use of mobile phones during working hours.
• Stay at the assigned post unless authorized to leave.
• Follow reasonable instructions from the Supervisor or authorized management personnel.
• Treat customers, co-workers, supervisors, and management with respect and professionalism.
• Maintain confidentiality regarding company information and customer concerns.
• Demonstrate honesty, reliability, responsibility, and accountability at all times.

QUALIFICATIONS

• At least Senior High School graduate; college level or graduate is an advantage.
• Previous experience in customer service, housekeeping, hospitality, retail, recreation, or similar work is preferred.
• Good communication and interpersonal skills.
• Customer-oriented and service-minded.
• Physically capable of standing, walking, cleaning, bending, and performing routine operational duties.
• Willing to work on shifting schedules, weekends, and holidays.
• Able to work in a fast-paced and customer-oriented environment.
• Hardworking, reliable, responsible, and willing to learn.
• Must be willing to perform cleaning and housekeeping duties as part of the position.

KEY COMPETENCIES

• Customer Service
• Cleaning & Housekeeping
• Communication Skills
• Attention to Detail
• Teamwork
• Time Management
• Safety Awareness
• Problem Solving
• Professionalism
• Reliability
• Accountability
• Adaptability

PERFORMANCE EXPECTATIONS

The Service Associate is expected to consistently:

1. Maintain a clean, organized, and presentable PrimeGolf facility.
2. Provide friendly, professional, and courteous customer service.
3. Keep assigned golf and customer areas clean and ready for use.
4. Respond promptly to customer needs and requests.
5. Follow all safety procedures and company policies.
6. Report incidents, hazards, maintenance concerns, and customer complaints immediately.
7. Properly maintain and protect company equipment and facilities.
8. Maintain proper grooming, attendance, punctuality, and workplace behavior.
9. Work cooperatively with the entire team.
10. Complete all assigned duties properly and within the required tim