Reception/Service Writer

Reception/Service Writer

Location: 927 46 Ave SE, Calgary, AB T2G 2A5
Type: Full Time - Monday- Friday 8:00am to 5:00pm

Position Overview:

At ProFix Automotive Services, we're not your typical auto shop.

We're a fast-growing, startup-style automotive service business built on one simple mission: honest service, clear communication, and earning trust for life.

From oil changes and diagnostics to major repairs and inspections, our team delivers transparent, high-quality automotive care with no shortcuts and no surprises.

You'll run the front of the house: greeting clients, managing the schedule, writing estimates, and keeping our technicians moving efficiently through the day. If you love people, thrive on organization, and want to be the glue that holds a busy shop together, we want to meet you.

Responsibilities:

• Wow every customer: greet clients warmly, listen to their concerns, and set clear expectations from check-in to pickup

• Own the front desk: answer phones, manage walk-ins, and keep the lobby running smoothly

• Run the schedule: book appointments, manage shop capacity, and keep the day's flow tight so nothing falls through the cracks

• Build estimates: translate technician diagnostics into clear, accurate written estimates customers can trust

• Keep techs on track: communicate priorities, relay customer approvals quickly, and help the shop hit its daily targets

• Follow through: update customers on job status, explain invoices, and handle payment and pickup

  Requirements:

• Strong phone presence - you enjoy talking to people

• Highly organized and detail-oriented

• Ability to multitask in a fast-paced, startup environment

• Positive, solutions-first attitude

• Clear communicator who builds trust quickly

• Comfortable with scheduling software / basic computer systems

• Automotive service writer, dealership front desk, or similar customer-facing experience is a plus, but not required

Benefits of Working with Us:

• Competitive compensation based on your experience ($22-25/hour)
• Performance-based bonuses tied to shop efficiency & booking targets
• Monday-Friday schedule (no weekends)
• Paid Vacation plus Flex Days (used for sick or personal time)
• Christmas Bonus Days
• Performance-based bonuses tied to shop efficiency & booking targets
• Monday-Friday schedule (no weekends)
• Opportunity to grow with the company & make a real impact

This is a Full-time position at ProFix Automotive Services in Calgary AB, this is not a remote role