Reconstruction Project Manager

Midwest Restoration Reconstruction Project Manager

Position: Reconstruction Project Manager
Position Classification: Exempt
Department: Reconstruction
Reports To: Operations Director

Position Purpose

The Reconstruction Project Manager is responsible for the efficient, effective, and profitable execution of reconstruction projects from point-of-sale through project completion. This position owns the full customer and project lifecycle, including sales, estimating, project management, scheduling, subcontractor coordination, quality control, customer communication, and final collection.

The Reconstruction Project Manager is accountable for maximizing the value and profitability of every project while delivering exceptional customer service, maintaining production momentum, and completing projects on time, on budget, and to company and industry standards.

Key Outcomes1. Manage Our Service

You are responsible for selling, estimating, serving, and getting paid for the jobs you manage.

This includes:

· Converting qualified leads and emergency response opportunities into signed reconstruction projects.

· Conducting thorough inspections, accurately scoping work, and preparing profitable estimates in Xactimate.

· Maximizing job value by identifying and capturing all appropriate repair and reconstruction opportunities.

· Developing accurate scopes of work and communicating project expectations clearly to customers and stakeholders.

· Obtaining competitive subcontractor and vendor pricing while maintaining quality and target margins.

· Coordinating with operations to schedule Midwest teams, subcontractors, vendors, and other resources.

· Managing projects to established budgets, schedules, quality standards, and gross-margin expectations.

· Identifying changes in scope and securing appropriate change orders before additional work is performed.

· Maintaining complete and accurate project documentation, including estimates, photographs, notes, contracts, change orders, invoices, and customer communications.

· Driving projects through completion, final walkthrough, invoicing, and collection.

2. Manage Yourself

You are fully accountable for your project outcomes, timelines, customer relationships, and profitability.

This includes:

· Owning results rather than waiting for direction or escalation.

· Proactively identifying issues and taking action before they negatively affect the customer, schedule, or profitability.

· Effectively managing a high volume of active projects simultaneously.

· Maintaining consistent communication with customers, adjusters, subcontractors, vendors, and internal team members.

· Prioritizing work based on urgency, customer expectations, project milestones, and financial impact.

· Meeting or exceeding established personal and company performance metrics.

· Representing Midwest Restoration professionally in every customer and business interaction.

Essential Duties & ResponsibilitiesSales & Business Development

· Convert emergency response and reconstruction opportunities into signed contracts.

· Build trust with property owners by clearly explaining the reconstruction process, scope, timeline, and expectations.

· Identify additional work and opportunities to maximize the value of each project.

· Maintain a strong sense of urgency from initial contact through contract signing.

· Develop strong relationships with customers, adjusters, property managers, referral partners, and other stakeholders.

· Generate repeat and referral business through exceptional project execution and customer service.

· Maintain a minimum targeted close rate and consistently work toward improving sales performance.

Estimating & Financial Management

· Complete accurate, detailed estimates using Xactimate.

· Develop scopes that accurately reflect the work required while maximizing legitimate project value.

· Estimate projects to achieve company gross-margin targets.

· Obtain and evaluate subcontractor bids to ensure competitive pricing and appropriate quality.

· Identify potential margin risks before work begins and throughout the project.

· Monitor project costs against budget and take corrective action when necessary.

· Identify and document changes in scope and obtain customer/insurance approval as appropriate.

· Ensure projects are properly invoiced and moved through final payment and collection.

· Maintain accountability for the financial performance of each assigned project.

Project Management & Execution

· Manage multiple active reconstruction projects from contract through completion.

· Develop and maintain realistic project schedules.

· Coordinate Midwest Restoration crews, subcontractors, vendors, suppliers, and other resources.

· Maintain project momentum and minimize idle time, scheduling gaps, and unnecessary delays.

· Ensure all parties understand their responsibilities, deadlines, and expectations.

· Monitor job progress and proactively address issues that could impact schedule or profitability.

· Coordinate material selections, ordering, delivery, and installation as required.

· Conduct regular site visits to monitor progress, quality, and customer satisfaction.

· Ensure projects are completed according to approved scopes and company standards.

· Coordinate final inspections, punch lists, customer walkthroughs, and project closeout.

Quality Control & Documentation

· Ensure work is completed in accordance with company standards, applicable construction practices, and relevant IICRC standards.

· Maintain accurate and timely project documentation.

· Ensure required photographs, notes, estimates, contracts, change orders, invoices, and other documentation are completed.

· Identify quality issues early and coordinate corrective action.

· Minimize rework, warranty claims, customer complaints, and unnecessary project costs.

· Maintain accurate information within the company’s project management systems.

· Ensure completed projects are properly documented and closed out.

Customer Relationship Management

· Serve as the primary point of contact for customers throughout the reconstruction process.

· Set clear expectations regarding scope, schedule, costs, responsibilities, and next steps.

· Provide proactive updates rather than waiting for customers to request information.

· Communicate changes in schedule, scope, or cost promptly and professionally.

· Handle difficult conversations involving delays, additional costs, insurance limitations, or other project issues.

· Resolve customer concerns quickly and professionally.

· Conduct final walkthroughs and ensure customers understand completed work and any remaining items.

· Deliver an experience that creates repeat and referral opportunities.

Stakeholder & Resource Management

· Build and maintain productive relationships with subcontractors, vendors, adjusters, customers, and internal team members.

· Hold subcontractors and internal resources accountable to schedule, scope, quality, and cost expectations.

· Secure competitive subcontractor pricing while maintaining quality standards.

· Resolve conflicts quickly and professionally.

· Communicate effectively with technicians, project support staff, operations, leadership, adjusters, and customers.

· Escalate issues appropriately when leadership involvement is required.

Minimum Qualifications for Success

· 5+ years of construction, restoration, or project management experience.

· Demonstrated experience managing multiple reconstruction or construction projects simultaneously.

· Proven experience with sales, estimating, and project profitability.

· Strong proficiency in Xactimate.

· Working knowledge of IICRC standards and applicable construction practices.

· IICRC S500 certification preferred.

· Demonstrated ability to estimate projects for both accuracy and profitability.

· Proven ability to manage subcontractors, vendors, crews, and multiple stakeholders.

· Strong customer service and relationship-management skills.

· Excellent written and verbal communication skills in English.

· Strong organizational, time-management, and prioritization skills.

· Demonstrated ability to work independently and take ownership of results.

· Strong analytical and problem-solving skills, including the ability to evaluate complex restoration and reconstruction projects.

· Valid driver’s license and ability to meet company requirements for operating company vehicles, including box trucks where applicable.

· Dependable, reliable, safety-conscious, and committed to maintaining professional standards.

Why Join Us?

• Competitive salary with guaranteed bonus program.
• Opportunities for career growth and professional development.
• Training and certification support.
• Work with a team that values our partners, our customers and our people
• We are passionate about growing our team members professionally and believe in promoting from within. Your leadership journey starts here!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Company Car

****Compensation Package:

• Strong base salary depending on experience
• Monthly bonus program

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Appleton, WI 54913