Records Manager

R&W Group has a brand-new Records Manager opportunity with one of our favorite law firm clients, located in their DC office location. The Manager will lead a team of Records Management professionals, drive operational excellence, support technology and AI-enabled process improvements, and partner with attorneys, business professionals, and firm leadership to deliver efficient, secure, and client-focused records management services.

Key Responsibilities

• Lead the day-to-day operations of the Information Governance/Records Department across all firm offices, providing coaching, guidance, and performance management for
• department staff.
• Develop departmental goals, operating procedures, and strategic initiatives that align with the firm's long-term Records Management objectives.
• Oversee the lifecycle management of physical and electronic records, including retention, retrieval, storage, transfer, imaging, preservation, and defensible disposition.
• Ensure compliance with the firm's Records Retention Policy, ethical screening requirements, and applicable client, legal, and regulatory obligations.
• Manage the receipt, transfer, and disposition of client files related to attorney arrivals, departures, and client file requests.
• Oversee the conversion of paper records to electronic format and ensure the integrity and accessibility of records within the firm's Document Management System.
• Maintain responsibility for the firm's Tax & Estates records and other specialized collections.
• Evaluate, implement, and optimize records management technologies, including AI-enabled solutions, automation initiatives, and software upgrades to improve operational efficiency.
• Develop, document, and maintain departmental policies, procedures, and best practices.
• Monitor departmental performance, identify process improvement opportunities, and implement solutions that enhance service delivery and compliance.
• Prepare and manage departmental budgets, monitor expenditures, and provide financial reporting and variance analyses.
• Assess staffing, equipment, and space requirements and make recommendations to support departmental operations.
• Develop and deliver training programs for Information Governance/Records Management staff and educate firm personnel on records management policies and procedures.
• Partner with attorneys, business professionals, and firm leadership to resolve complex records management issues and deliver exceptional internal client service.
• Perform other leadership responsibilities and special projects as assigned.

Qualifications

• Bachelor's degree required or an equivalent combination of education and at least 10 years of progressively responsible records management experience, including supervisory responsibility.
• Extensive knowledge of legal records management and Information Governance principles, practices, and retention requirements.
• Experience managing records operations within a law firm or other professional services environment strongly preferred.
• Experience leading organizational change, process improvement, and technology implementation initiatives.
• Familiarity with AI tools and automation technologies and their practical application within records management and business operations.
• Expertise with document management and records management systems.
• Advanced proficiency with Microsoft 365 applications, including Word, Excel, Outlook, Teams, and SharePoint.
• Strong understanding of electronic records management, imaging, and digital information lifecycle management.
• Ability to evaluate, test, and implement new technologies and software enhancements.
• Typing proficiency of at least 50 words per minute.

The successful candidate will demonstrate:

• Proven leadership and people management skills, including coaching, mentoring, performance management, and staff development.
• Strategic thinking with the ability to align departmental initiatives with organizational priorities.
• Excellent judgment, professionalism, and discretion when handling confidential and sensitive information.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional communication and relationship-building skills with the ability to influence stakeholders at all levels.
• Ability to manage multiple priorities while delivering high-quality results in a fast-paced environment.
• Strong financial and budget management skills.
• Commitment to innovation and continuous improvement, including the responsible use of AI and emerging technologies.
• Outstanding customer service orientation with a collaborative, solutions-focused approach.
• High level of integrity, accountability, and reliability.