Records Manager

Program: Comprehensive Legal Services to Unaccompanied Alien Children (UAC) – Program Management Office (PMO) Contract

Customer: U.S. Department of Health and Human Services (HHS) – Office of Refugee Resettlement (ORR), Washington, D.C. Capital Area

Work Location: 100% Remote Telework (U.S.-based)

Employment Type: Full-Time / W-2

Clearance: Must be a U.S. Citizen and able to obtain and maintain an HHS Public Trust background investigation

POSITION SUMMARY

The Records Manager owns federal records management for CPMC's HHS/ORR UAC Legal Services PMO. This mid-level resource is responsible for the complete case file lifecycle — compilation, closure, and secure storage — and for the physical packaging and shipment of records to the ORR Federal Records Center in strict accordance with NARA specifications. The Records Manager also administers litigation holds, ensuring program records are preserved, retrievable, and defensible at all times.

KEY RESPONSIBILITIES

• Manage the endtoend case file lifecycle: compilation, indexing, quality check, closure, and secure storage of records supporting the UAC program.
• Prepare, physically package, and ship retired records to the ORR Federal Records Center in full compliance with NARA records transfer specifications (container standards, labeling, SF135 transmittals, and shipment scheduling).
• Administer litigation holds: issue, track, and release holds; coordinate with CPMC and HHS counsel; document chain of custody for held records.
• Maintain the program's records inventory, retention schedule mapping (NARAapproved schedules / HHS records schedules), and disposition logs.
• Operate and enforce document control in the program's electronic repositories (SharePoint and connected systems), including access controls and version integrity.
• Support audits, FOIArelated searches, and agency data calls by locating and producing records accurately and on time.
• Develop and maintain records management desk procedures, filing plans, and training materials for PMO staff and subcontractors.
• Ensure all records handling complies with HHS privacy requirements and CPMC informationsecurity policy; report and remediate any mishandling.
• Coordinate physical shipment logistics (secure transport, tracking, receipt confirmation) with the Federal Records Center.

REQUIRED QUALIFICATIONS

• U.S. Citizenship (required for HHS background investigation).
• Ability to obtain and maintain an HHS Public Trust background investigation.
• Bachelor's degree in Records Management, Information Management, Library Science, Public Administration, or a related field.
• Minimum 46 years of federal records management experience, including handson experience with NARA records transfer requirements and Federal Records Center (FRC) shipments (SF135 preparation, accessioning).
• Direct experience administering litigation holds and supporting eDiscovery searches on a federal program.
• Working knowledge of federal records retention schedules, NARA regulations (36 CFR Chapter XII), and HHS records management policies.
• Strong SharePoint and Microsoft 365 document management skills.

PREFERRED QUALIFICATIONS

• Certified Records Manager (CRM) or equivalent certification.
• Prior records management experience with HHS/ORR, ACF, or an immigrationrelated program.
• Experience managing case files containing sensitive information under privacy constraints.

ABOUT CPMC, LLC

CPMC is a Service-Disabled Veteran Owned Small Business (SDVOSB) that makes complex program management concepts simple. With our structured consulting, analytic tools, and training service methodologies, we help organizations accomplish a vast array of program management goals — from establishing and running the Program Management Office (PMO) for the long term to training individual learners on the foundation concepts of Program Management.

PROGRAM OVERVIEW

CPMC is standing up the Program Management Office (PMO) and the Contracts/Subcontracts function supporting HHS's comprehensive legal services program for Unaccompanied Alien Children (UAC) who are currently in — or have been released from — Office of Refugee Resettlement (ORR) custody. CPMC does not deliver any direct legal services under this contract; our scope is limited to PMO oversight, governance, financial administration, and subcontractor management on behalf of HHS. This position directly supports that mission.

EQUAL OPPORTUNITY EMPLOYER

CPMC is an Equal Opportunity Employer and prospective employees will receive consideration without discrimination. CPMC does not discriminate in employment opportunities or practices on the basis of race, color, ancestry, religion, sex, ethnic or national origin, age, disability, familial status, sexual orientation, genetic and family medical information, gender identity, political affiliation, veteran status, marital status, pregnancy, personal appearance, matriculation or any other basis that is protected under applicable Federal and local laws ("Protected Classes").