Recovery Case Manager

Job Title: Recovery Case Manager
Department: Recovery Services
Reports To: Recovery Services Program Manager / Director of Recovery Services
Employment Type: Full-time
FLSA Status: Non-Exempt

HOURS: 8:30 – 5:00

For over 60 years, Public Advocates in Community Re-Entry (PACE) has provided resources and services to assist justice-involved individuals and their families to lead productive and responsible lives in our community. Our team believes that felonies don’t define futures, and that no one’s life should be defined by their worst day. To support successful re-entry, PACE works to reduce recidivism.

Job Summary

The Recovery Case Manager plays a vital role in supporting clients throughout their recovery or behavioral health treatment journey. This position is responsible for coordinating a comprehensive continuum of care, providing resource linkage, managing logistics, and advocating for clients to ensure long-term stability and sustained recovery. Acting as a central navigator, the Recovery Case Manager removes structural barriers to recovery by assisting with housing, employment, and healthcare navigation.

Key Responsibilities

· Intake & Assessment: Conduct comprehensive assessment to identify the client’s strengths, resource deficits, medical requirements, and structural barriers to recovery.

· Care Planning: Develop, implement, and track individualized service plans (ISPs) in close collaboration with the client and the multidisciplinary clinical team.

· Resource Linkage: Connect clients to critical community resources, including stable housing, medical, mental health services, transportation, and childcare.

· Income Support: Assist clients with navigating legal or entitlement paperwork (FMLA, SNAP, SSI/SSD).

· Advocacy & Liaison: Serve as the primary liaison between the client and external entities such as landlords, probation officers, legal representatives, and family members.

· Crisis Intervention: Utilize trauma-informed care and de-escalation techniques to manage behavioral crises and provide recovery and harm reduction support.

· Care-Coordination: Coordinate proactive transition plans ensuring placement in sober living environments, booking travel, and aligning outpatient counseling.

· Compliance & Documentation: Maintain highly accurate, timely, and confidential client records in the case management database, Efforts to Outcomes (ETO). Joint

Position Responsibilities

· Helps navigate recovery support systems.

· Provides clients with ongoing education regarding substance abuse, mental health, and other health and wellness information.

· Finds creative and effective solutions to complex problems and justifies prioritization when needed.

· Make follow-up calls after all referrals are made. Ensure all referrals are documented.

· Ability to facilitate recovery support groups as needed and addiction education groups.

· Ensure communication is made with the criminal justice monitoring agency (i.e. probation/parole/community corrections officers, etc.) to inform them of services PACE provides and recommendations on any additional service needed.

· Provide case notes for every intervention (i.e., appointment, phone call, etc.) in the client services database (ETO). Maintain confidentiality and standards of ethical practice.

· Addresses barriers to successful re-entry and recovery and serves as a case manager and advocate.

· Advocate to ensure delivery of necessary services.

· All other duties as assigned.

Minimum Qualifications

· Education: Bachelor’s degree in social work, Psychology, Counseling, Human Services, or a related behavioral health field preferred. High School Diploma or equivalent required.

· Experience: Minimum of 1–2 years of direct experience in recovery support and case management.

· Knowledge Base: Strong foundational understanding of addiction behavior, trauma-informed care practices, regional social safety-net resources, and the recovery ecosystem.

Essential Skills & Attributes

· Communication: Exceptional active listening and interpersonal skills to build rapport while maintaining strict professional boundaries.

· Organization: High proficiency in time management, case tracking, and managing a caseload of 15–20 clients simultaneously.

· Technical Literacy: Intermediate proficiency with standard office software (Microsoft Office Suite) and experience navigating electronic database systems.

· Emotional Intelligence: Strong conflict resolution abilities, patience, and a non-judgmental, empathetic approach to human services.

PACE VALUES:

· Always represent PACE, Inc. in the most professional way, especially when in the community.

· Attend and actively participate in all staff meetings.

· Maintain regular and consistent contact with all members of the PACE team.

· Dress, speak and conduct yourself in an appropriate and professional manner.

· Always advocate for persons with criminal histories.

· Ensure the delivery of services which are reflective of PACE, Inc. directives.

How to Apply: Please send your resume, a cover letter explaining why you are the perfect fit for this position, and any relevant portfolio work to [email protected].

Our organization seeks to attract talented professionals who possess a strong belief in our mission and a commitment to customer service and relationship-building. PACE is proud to be an equal opportunity employer.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person