Recovery Executive

We have a vacancy for the position of Executive Recovery with a reputed fintech company.

Job Title: Executive Recovery
Experience: 1 to 3 years
Qualification: Graduation (mandatory)
Location: Gurgaon
Salary Range: 2.0 LPA to 3.8 LPA

Key Requirements:
We are looking for candidates with experience in unsecured loan recoveries. Candidates with tracing experience will have an added advantage.

Interested candidates may share their resumes at [email protected] or contact 8580908483.

Job Responsibilities :-

Role Purpose Responsible for the implementation of collection strategy for the telecalling alternate & recovery team, track performance and ensure compliance to laid down processes and guidelines. Role Accountability 1. Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets 2. Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines 3. Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures 4. Ensure adherence to internal guidelines and regulatory requirements in all activities performed 5. Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets Measures of Success 1. Money Recovered 2. Waiver Targets 3. No HRD Observations 4. Hygiene Targets (Wrap%/Not ready % etc.) 5. No adverse observations in internal/external audits 6. Process adherence as per MOU Technical Skills / Experience / Certifications 1. Credit Card knowledge along with good understanding of recovery processes 2. Knowledge of dialer strategies Competencies critical to the role 1. Stakeholder Management 2. Result Orientation 3. Process Orientation 4. Problem Solving Skills Qualification Graduate in any discipline Preferred Industry Credit Card