Recovery Representative

The Recovery Representative’s primary responsibilities will be to respectfully recover past due and delinquent consumer accounts. As a recovery representative, you will research, investigate, analyze and use negotiation methodologies, maintaining trustful customer relationships and ensuring timely payments toward recovery goals for both inactive and active accounts.

• Use system(s) resources to identify, review, assign and contact consumers that have past due and/or delinquent account balances using all points of contact.
• Counsel students who are in University collections on payments, arrangements and Private Alternative Loan options.
• Assist student accounts staff with any issues related to in-house collections and outside collections vendors, while maintaining accurate and timely reports regarding collections.
• Execute in-house collections communication processes, including printing of collections letters, sending emails, payment arrangement letters/contracts and outbound calls.
• Provides quarterly reports and updates to the Director of Student Accounts.
• Serves as a point of contact for collection company inquiries, and meet with collections representatives/vendors as necessary.
• Assist with department incoming calls, email and other special projects/ responsibilities as directed by management.
• Maintain a pleasant demeanor and offers excellent customer service in a sometimes-high pressure environment.
• Embody values of compassion, integrity, justice and respect, synergistically achieving the department and university’s common mission.

This is an entry-level position that prefers a Bachelor’s Degree in an appropriate field with 0-2 years of experience in higher education, customer service and contact center. Attention to detail, with an eye for problem solving and have the ability to work both in workgroups and independently, and sensitivity to matters of confidentiality are required. Excellent written and oral communication skills are essential, to effectively interact with current and prospective students, parents, and college personnel. It is essential that the incumbent exhibits an understanding of, and support for, the University’s Christian mission.

The person in this position must be available, when required, to attend training, orientations, open houses, and workshops off-site.