Recovery Team Lead

Role & responsibilities
Responsible for managing Home Delivery Operations (HDO) within the assigned territory, ensuring smooth service delivery, equipment recovery, team productivity, and excellent customer experience.

Key Responsibilities:

• Manage day-to-day HDO operations.
• Drive broadband equipment and asset recovery.
• Track field team productivity and operational performance.
• Ensure timely service delivery and issue resolution.
• Lead and manage field teams to achieve productivity targets.
• Coordinate with cross-functional teams for operational excellence.
• Maintain high customer satisfaction and reduce churn.

Preferred Experience:
2-8 years of experience in Telecom, Broadband, ISP, Field Operations, or Service Delivery with team handling experience.

Key Skills:
Operations Management | Team Handling | Asset Recovery | Customer Experience | Field Management | Stakeholder Coordination | Service Delivery | Productivity Management.