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Airbnb

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Skills

AICustomer Support

18 days ago

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Important information


Location:

Canada

Work mode:

Remote

Published on:

11 October 2026

What they need


Who you are

  • 5 - 7+ years full cycle recruiting experience is required. Experience supporting a Global Operations function inclusive of customer support roles is preferred
  • Experience operating in a high-velocity, high-volume recruiting environment, able to manage a large, fast-moving requisition load while maintaining a high bar and speed to close
  • Demonstrated ability to deliver a "white glove," high-touch experience for senior, stakeholders and candidates
  • Track record for successfully identifying, qualifying, and closing exceptional candidates in competitive, quota-carrying, or commercial talent markets
  • Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts concisely and clearly
  • Well-developed analytical and influencing skills
  • Demonstrates a positive, can do attitude. Receives feedback well and looks to constantly improve and grow
  • Comfortable working with a high degree of ambiguity in a fast-scaling environment
  • Strong organizational and planning skills and a solutions orientation - able to juggle multiple concurrent, time-sensitive searches
  • Genuine curiosity and strong desire to continuously learn and grow
  • High-level of self-initiative, creativity, perseverance, and flexibility
  • Experience with ATS and sourcing platforms (Greenhouse, Ashby, Gem) and a track record of using AI tools like Claude or ChatGPT to build recruiting automations and streamline workflows, preferred
  • Ability to communicate in both English and French OR Spanish, preferred
  • All qualified individuals are encouraged to apply

What the job involves

  • Your main responsibility will be to successfully bring searches to fruition and deliver exceptional experiences for candidates and hiring managers across our Global Operations Function, with a predominant focus on Community Support
  • Our team takes a consultative approach, working closely with stakeholders to understand their needs and provide tailored solutions
  • Dedicated to sourcing and hiring top talent in the market, we ensure that every individual interacting with Airbnb’s recruitment process feels valued and supported
  • Manage and drive a full-cycle recruitment process including outbound sourcing, screening, interview, feedback and offers for all levels of candidates from entry to mid-level across our Global Operations function - largely supporting Community Support Delivery
  • Build pipeline for multiple requisitions across business teams and geographies, consider diversity and the importance of balanced candidate slates
  • Drive inclusion through building diverse pipelines at top of the funnel
  • Partner with talent partners, hiring managers, HR operations and finance to build hiring strategy and plan
  • Influence business leaders and educate hiring managers on process, interview best practices, and decision making
  • Provide exceptional candidate experiences. Create new ways to surprise and delight candidates as they go through our interview process
  • Accurately track candidate data and use systems correctly to be able to report to the business
  • Find the best, brightest and most passionate people for Airbnb using new and creative ways to find and engage them
  • Represent Airbnb with integrity and professionalism. Speak passionately and authentically about Airbnb and our mission

Benefits

  • Paid volunteer time
  • Health food and snacks
  • Generous parental and family leave
  • Learning and development
  • Annual travel and experiences credit

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